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Icloud/Outlook Contacts Sync stopped working

Posted on 2013-05-20
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Last Modified: 2014-04-04
Using Outlook 2010 on Win 7 Icloud contacts were syncing from outlook normally then stopped syncing with no error or indications.

I tried a few things to get the sync working such as, turned of and on contacts sync in the icloud control panel, turned off syncing and then deleted the icloud outlook data file then turned sync back on and let it be recreated and I repaired the installation of Office.  I checked the users account status with icloud and it is in good standing.

Any ideas or next steps will be greatly appreciated.

Best regards and thanks,

Sky
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Question by:Schuyler Kuhl
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Expert Comment

by:s3e3
ID: 39181087
Have you had a chance to go through all the following steps ?
(I used this once for a client)

The link to the apple support note below:

Verify that you are using a Windows configuration that is supported by iCloud. Click here for more information about the iCloud system requirements.
When enabling Contacts in the iCloud Control Panel, part of the setup is to copy your Contacts data from the default Outlook ".pst" file to iCloud, and then remove the Contacts from the .pst file by placing them in the Deleted Items folder in Outlook. The Contacts data is then stored in the iCloud data set within Outlook so that changes can be pushed to and from Outlook by iCloud. Be sure you are looking for your data within the iCloud dataset within Outlook after enabling Contacts in the iCloud Control Panel. The deleted file can be seen by viewing the Deleted Items within your Outlook Folder List. This is not iCloud removing your data; iCloud simply copies your data into the iCloud data set and then removes the local Contacts data by placing it in the Deleted Items folder.
Make sure your computer is online. Attempt to view www.apple.com and iCloud.com. If you can't connect to the Internet, your iCloud Contacts and events will not update in Outlook. Click here for more information about troubleshooting your Internet connection.
Open a secure website to test if you are online as is necessary for the iCloud Contacts. This also tests if the main ports 80 and 443 are accessible.
Verify that your iCloud membername is entered into the iCloud Control Panel pane. See iCloud Setup for more information about setting up iCloud in Windows.
Completely close and reopen the iCloud Control Panel.
If you recently made changes in Outlook, and they are not moving to your other devices or vice-versa, click the Refresh button in Outlook.
Restart your computer. This may sound simple, but it does reinitialize your network and application settings and can frequently resolve issues.
Turn iCloud Contacts off and back on:

    Close Outlook.
    Open the Windows Control Panel:
        In Windows 8, move the pointer to the upper-right corner of the screen to show the Charms bar, click the Search charm, and then click the iCloud Control Panel on the left.
        In Windows 7 and Vista, choose Start menu > All Programs > iCloud > iCloud.
    Remove the checkmark next to Mail, Contacts, Calendars & Tasks, and click Apply. Wait a few seconds, then replace the checkmark, and click Apply.
    Open Outlook, and test to see if the issue has been resolved.

Ensure the iCloud Outlook Add-in is active within Outlook.

    For Outlook 2010, follow these steps to verify the iCloud Outlook Add-in is active:
        Open Outlook 2010.
        Click the File menu.
        Click Options in the left panel of the Outlook window.
        Click Add-Ins in the left panel of the Outlook Options window.
        Look at the list of add-ins beneath "Active Application Add-Ins," and verify that the "iCloud Outlook Add-in" is listed
    For Outlook 2007, follow these steps to verify the iCloud Outlook Add-in is active
        Open Outlook 2007
        From the Tools menu, choose Trust Center.
        Select Add-ins from the left column.
        Look at the list of add-ins beneath "Active Application Add-Ins," and verify that the "iCloud Outlook Add-in" is listed.

LINK TO TECH NOTE:

http://support.apple.com/kb/TS3998
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Author Comment

by:Schuyler Kuhl
ID: 39185130
The only thing I didn't do is to confirm the plug in is active.  I hope that is it.  I'm checking it today.

Best regards,
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Accepted Solution

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Schuyler Kuhl earned 0 total points
ID: 39225190
The problem was that the icloud plug-in wasn't active in Outlook.
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Author Closing Comment

by:Schuyler Kuhl
ID: 39977611
this was the solution
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