• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1221
  • Last Modified:

HP 655 with no downgrade option!

I just bought an HP 655 as a test.  We have custom software to run on it, but the software only works with Win7, not Win8.  All these HP 655s come with Win8 Pro pre-installed and no downgrade option was created by HP (already called them).  I want to buy 49 more of these laptops, but I need Win7.  If they come pre-installed with Win 8 Pro, can I buy one copy of Win7 and install it, using the Win 8 Pro license?  Are there any other solutions?  

I want to use the Win 8 Pro license that comes with the laptop to install Win 7.  Any thoughts would be helpful.
0
LEECHIPTURNER
Asked:
LEECHIPTURNER
  • 2
1 Solution
 
rindiCommented:
You should get the upgrade to windows 7 directly from m$, not HP (but they actually call it downgrade, although in my point of view it is an upgrade). With Windows 8 Pro pre-installed, you are entitled to it.

Just install Windows 7 (make sure you have first created the recovery media so you can return the systems back to factory state if you need to sell them later). Then when you enter the license key for activation, call m$, they should then give you the correct key for the upgrade.
0
 
LEECHIPTURNERAuthor Commented:
Great.  Do you know the upgrade/downgrade phone number?
0
 
rindiCommented:
No. That is probably different depending on the country you are in. But it should be the same one you call when activating not via internet, but rather phone. With XP when you selected activate by phone, the number was displayed on your screen. I guess that would be similar nowadays. One thing you should also make sure you have first, is to get the key of your current OS, as you probably have to tell them that key. As on the new PC's you usually don't get a product key sticker you'll have to use a tool to extract it.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now