Solved

Printer Keeps Crashing

Posted on 2013-05-20
3
289 Views
Last Modified: 2013-06-07
We are having issues with one of our employees where their printer crashes randomly. Restarting the Print Spooler services doesn't fix the issue only a reboot of the machine does.

We have tried reinstalling it in case something was corrupt and we also installed it using different drivers, but it still keeps happening. The majority of the time it crashes when using a program in Microsoft Office 2010 so we tried running a repair install on it as well as completely reinstalling it to no avail.

I contacted Microsoft and they weren't much of any help. They suggested reinstalling the printer which I already did or to upgrade to Office 2013 in case Office was the issue. As we use an older version of Exchange, upgrading to Office 2013 is not an option as it is not compatible.

This can happen twice a day or can go as long as a month without happening. It is enough to become very frustrating though and I am out of ideas on what else to try. Any suggestions would be greatly appreciated. Thanks.
0
Comment
Question by:TechGuy_007
3 Comments
 
LVL 6

Accepted Solution

by:
insidetech earned 500 total points
ID: 39182242
I've seen something similar to this and it turned out to be the print spooler.
You may want to give it a try. See this link.
http://www.windowsanswers.net/articles/fix-printer?tid=printspoolerac
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 39182993
What printer are you using?

If the printer itself needs rebooting to fix the problem, then a reset to factory defaults will probably fix it. To tell you how to do that, we need to know your printer model.
0
 
LVL 7

Expert Comment

by:eerwalters
ID: 39183013
What OS is on the PC using Office 2010?
Is it printing directly to the printer or through a Windows print server?
What make/model is the printer?
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This seems to be a very common error related to the Samsung printer driver. First, this is the error we're talking about: Log: System Type: Error Event: 7000 Agent Time: 3:37:24 am 22-Apr-09 Event Time: 6:07:24 pm 21-Apr-09 UTC Source: Se…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question