Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

No broswer will download a file

Posted on 2013-05-20
11
Medium Priority
?
479 Views
Last Modified: 2013-11-22
Any attempted file download in any browser (ie, chrome, firefox) all indicate that it is a virus and deletes the download or refuses to download.
0
Comment
Question by:US1CW
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
  • +2
11 Comments
 
LVL 32

Expert Comment

by:Scott C
ID: 39182390
You need to run a scan of your computer.

Install and run Malwarebyte's anti-malware program.

http://www.malwarebytes.org/

You'll need to download this with another computer and save it to a flash drive then install it from that.

Chances are you've been infected with malware.  

I would suggest a backup of data, wipe your HD and do a clean install then copy your data back.  It is the only way to make sure you are 100% clean.
0
 
LVL 26

Expert Comment

by:pony10us
ID: 39182405
Are you running AVG?  There was an issue with it that may be the culprit.

If you are running AVG and updated to AVG2012 look in the AVG folder (C:/Program Files/AVG) for a previous version.  Remove any previous folders such as AVG2010. You may need to do so while in safe mode.
0
 

Author Comment

by:US1CW
ID: 39182420
Thanks for the prompt replies.  First Mbar and Mbam have run on this unit and found nothing, and no version of AVG is on the unit.
0
Looking for the Wi-Fi vendor that's right for you?

We know how difficult it can be to evaluate Wi-Fi vendors, so we created this helpful Wi-Fi Buyer's Guide to help you find the Wi-Fi vendor that's right for your business! Download the guide and get started on our checklist today!

 
LVL 32

Expert Comment

by:Scott C
ID: 39182430
I'd spend no more than an hour troubleshooting something like this.  Past experience has shown me that if I can't clean it up in an hour it's more time effective to do the wipe/rebuild.
0
 
LVL 34

Expert Comment

by:Paul MacDonald
ID: 39182431
...but you DO have an antivirus/antimalware program installed, and that's almost certainly the culprit.  Temporarily turning off your antivirus would probably allow you to download the file in question, but I think you might want to make sure the file is what you think it is.
0
 
LVL 26

Expert Comment

by:pony10us
ID: 39182442
I have heard that Norton had a similar issue as AVG.

Another fix that I have seen is to run Spybot. Unforunately the individual that claimed that solution was not sure what was found and deleted.
0
 

Author Comment

by:US1CW
ID: 39182547
This unit presently has no antivirus program installed...removed for troubleshooting this problem.
0
 
LVL 27

Expert Comment

by:tliotta
ID: 39183366
If there is no AV installed, then there is nothing that would pop-up any warning that a download contains a virus... except some piece of malware. What exactly pops up? Please post a screenshot. The exact image itself might show a clue.

Tom
0
 
LVL 26

Accepted Solution

by:
pony10us earned 800 total points
ID: 39184645
@US1CW

I was just reading about what appears to be the exact issue you are having and it turned out to be Windows Defender.  Maybe read this:  http://www.technibble.com/forums/showthread.php?p=372555 and see if it helps out.
0
 

Author Comment

by:US1CW
ID: 39185015
Thanks pony10us,

That solved the problem, Windows Defender was corrupted and replaced the folder with a known good from another machine.
0
 
LVL 26

Expert Comment

by:pony10us
ID: 39185053
Glad you got it working.  :)
0

Featured Post

Cyber Threats to Small Businesses (Part 1)

This past May, Webroot surveyed more than 600 IT decision-makers at medium-sized companies to see how these small businesses perceived new threats facing their organizations.  Read what Webroot CISO, Gary Hayslip, has to say about the survey in part 1 of this 2-part blog series.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I had to do a bit of research to find the answer to this question so I thought I'd share my results.  Due to our outdated mainframe systems, we need to downgrade IE9 to IE8 in order to stay compatible.  We also needed to downgrade Java.  In order to…
Several part series to implement Internet Explorer 11 Enterprise Mode
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question