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Outlook 2007

Posted on 2013-05-20
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Last Modified: 2013-05-25
I have a user using outlook 2007. They can send via their phone as well as via OWA. They are running our managed antivirus, which uses the same profile on all the other machines in the domain. We are running SBS 2011 with Exchange 2010. Message tracking shows messages being routed the same as any other users.
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Question by:TheZ3120
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6 Comments
 

Author Comment

by:TheZ3120
ID: 39182369
No errors are produced on send/recieve.
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LVL 16

Expert Comment

by:choward16980
ID: 39182396
So, are you saying outlook 2007 isn't sending?  Do the messages sit in the outbox?

Can they receive email on the outlook 2007 client?
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LVL 6

Expert Comment

by:arroryn
ID: 39182460
Same as Choward - what's the actual error occurring?

Does the user have cached Exchange? If so, what happens when this is turned off? If turning off cached mode resolves the issue, try creating a new MAPI profile for the user.
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Accepted Solution

by:
TheZ3120 earned 0 total points
ID: 39182502
I figured it out. The user had a signature using kio-8 encoding which is blocked by our smarter mail server. I worked on this for 3-4 days before figuring this out >.<;
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LVL 16

Expert Comment

by:choward16980
ID: 39182815
LOL.  Cyrillic font in the signature??   Had that happen a slew of times.  Thought my users were bootlegging MS Office...  Good catch!
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Author Closing Comment

by:TheZ3120
ID: 39196303
Message doesn't send without error, check to see if the message is filtered out due to encoding.
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