XP Embedded client "Because of an error in data encryption..."
Posted on 2013-05-20
I have a 2008 Terminal Server. I have several XP and Win 7 Prof computers within the main office as well as several outreach (connected via Cisco Routers) that never disconnect. I have about 18 thin clients running XP Embedded that receive the following error - "Because of an error in data encryption, this session will end. Please try connecting to the remote computer again." This can happen once or twice in a day, or as it just happened to a staff - seven times within an hour. It always lets them back on and it has saved where they were, but as I can attest - it is very frustrating when you are typing along and get booted.
I have looked ont he server and the only event that looks close to the time of disconnect is 4364 under Security. But I can't tell if it was someone that just disconnected him/herself or if it was the encryption error.
We are a 24/7 business so there is usually always someone on the server. Last time I tried to try a fix - I bumped everyone off. Oops. So i hate to just "try this".
On the thin clients, I did make a change. I used to have three logins, one admin (me only), supervisors (core username) and user. I have cybersitter installed on all because we have had issues with surfing inappropriately. I changed it so the supervisors and users used the same User login. I did create/save the RDP for manager/user. Manager has a login, all staff use another login - we have 200 employees, too many to have their own login since we are non-profit! Managers have told me they have seen an increase in the error since I added them to the user side. User and Supervisor have the same abilities on the computer. One just had full access to the internet, the other has some restrictions, but full access to the server address...
Is there something on the client side that I can try?