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Smart phone not receiving email after SBS2003 to SBS2011 migration

Posted on 2013-05-20
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Last Modified: 2013-05-30
After a recent migration from SBS2003 to SBS2011, an AT&T HTC smart phone no longer receives email. Another person uses and iphone and that one works fine.

The internal domain name, external IP address, AD user names, and AD passwords have all stayed the same.

Is there a policy to grant access for using a smart phone on a per user basis?
What else could be the problem?
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Question by:itplatoon
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Expert Comment

by:Alan Hardisty
ID: 39182793
Please have a read of my article and check your inherited permissions for the problem users as well as their group memberships:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html

Alan
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Author Comment

by:itplatoon
ID: 39182869
Hi Alan, thanks for the quick reply. I checked the account in AD as suggested in your article for the setting " Include Inheritable Permissions From This Object’s Parent" and it already is ticked. I read through the rest of the other comments on your article but not sure what I can check next.

Would it help to untick the box, save and then re-tick the box?
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Accepted Solution

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Alan Hardisty earned 500 total points
ID: 39183516
Sometimes that does help, so worth ruling it out as an option.

The groups mentioned are groups that have their inherited permissions reset after an hour, so if your users are members of those groups, then Activesync will work, then stop working.

Did you install a 3rd party SSL certificate?

What do you get for the Activesync test on https://testexchangeconnectivity.com ?

Alan
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Author Comment

by:itplatoon
ID: 39196806
Alan,
I used the testexchangeconnectivity link and it failed a portion of that. I purchased a 3rd party certification and installed today onto the SBS2011 server. I am checking with the user now to see if this issue is now resolved.
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Expert Comment

by:Alan Hardisty
ID: 39201990
No problems - it should resolve the problem happily.

Alan
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Author Comment

by:itplatoon
ID: 39209198
Installation of a 3rd party certificate into the SBS 20111 server is complete. All tests pass using the exchange test link: https://testexchangeconnectivity.com. However, email did not work yet. Lastly, I deleted the exchange profile on the phone, re-added the same configuration details, thus setting it up as new and now it works perfectly.
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Author Closing Comment

by:itplatoon
ID: 39209201
Alan, thanks for your assistance. I really appreciate it.
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