Smart phone not receiving email after SBS2003 to SBS2011 migration
After a recent migration from SBS2003 to SBS2011, an AT&T HTC smart phone no longer receives email. Another person uses and iphone and that one works fine.
The internal domain name, external IP address, AD user names, and AD passwords have all stayed the same.
Is there a policy to grant access for using a smart phone on a per user basis?
What else could be the problem?
The internal domain name, external IP address, AD user names, and AD passwords have all stayed the same.
Is there a policy to grant access for using a smart phone on a per user basis?
What else could be the problem?
ASKER
Hi Alan, thanks for the quick reply. I checked the account in AD as suggested in your article for the setting " Include Inheritable Permissions From This Object’s Parent" and it already is ticked. I read through the rest of the other comments on your article but not sure what I can check next.
Would it help to untick the box, save and then re-tick the box?
Would it help to untick the box, save and then re-tick the box?
ASKER CERTIFIED SOLUTION
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ASKER
Alan,
I used the testexchangeconnectivity link and it failed a portion of that. I purchased a 3rd party certification and installed today onto the SBS2011 server. I am checking with the user now to see if this issue is now resolved.
I used the testexchangeconnectivity link and it failed a portion of that. I purchased a 3rd party certification and installed today onto the SBS2011 server. I am checking with the user now to see if this issue is now resolved.
No problems - it should resolve the problem happily.
Alan
Alan
ASKER
Installation of a 3rd party certificate into the SBS 20111 server is complete. All tests pass using the exchange test link: https://testexchangeconnectivity.com. However, email did not work yet. Lastly, I deleted the exchange profile on the phone, re-added the same configuration details, thus setting it up as new and now it works perfectly.
ASKER
Alan, thanks for your assistance. I really appreciate it.
https://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html
Alan