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Also when we logon at HQ using user credentials we can logon to the program
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Also when we logon at HQ using user credentials we can logon to the program

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Tony is dead on.. that's exactly what I would do.<br />
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Coralon
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Tony is dead on.. that's exactly what I would do.

Coralon

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sounds like your user permissions are not allowing user to see the appropriate folder in program files.<br />
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Check group membership for a user that works and one that doesn't and compare the two for differences. check the group membership on the TS and compare to the security of the program files folder to see if theres an inconsistency.
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sounds like your user permissions are not allowing user to see the appropriate folder in program files.

Check group membership for a user that works and one that doesn't and compare the two for differences. check the group membership on the TS and compare to the security of the program files folder to see if theres an inconsistency.

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Users can logon to terminal server session ok, but some can't open software package that has been installed on the terminal server. &nbsp;Others can and all have the same access to &nbsp;the server/program etc.<br />
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The software is a Ticketing/box office package the database is installed on a SQL server and the client software is installed on Terminal Server for users to access.<br />
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We are using Windows 2008 server R2. &nbsp;This problem is so frustrating as all users have the same rights but there seems to be something blocking authentication for some users.
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Users can logon to terminal server session ok, but some can't open software package that has been installed on the terminal server.  Others can and all have the same access to  the server/program etc.

The software is a Ticketing/box office package the database is installed on a SQL server and the client software is installed on Terminal Server for users to access.

We are using Windows 2008 server R2.  This problem is so frustrating as all users have the same rights but there seems to be something blocking authentication for some users.

Terminal Server - Users Can log on - But some users can't open a software package

Windows Server 2008 and Windows Server 2008 R2, based on the Microsoft Vista codebase, is the last 32-bit server operating system released by Microsoft. It has a number of versions, including including Foundation, Standard, Enterprise, Datacenter, Web, HPC Server, Itanium and Storage; new features included server core installation and Hyper-V.