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ZackFlag for Australia

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Windows XP Desktop on Terminal Server - Application is not propagating to one particular user

Heyas,

We have a terminal services environment runnning windows xp desktops. An installed application was working for all users yesterday but is no longer working today.  How would I go about troubleshooting this?

Attached is the error log given by the program.

Thank you.
Text.txt
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alienvoice
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Check the event logs on the machine, any indication there?
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ASKER

Hi Alienvoice,

No indication that I can see, any particular event id's I should look out for.

Thank you.
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ASKER

Heyas,

In anything in particular I should look out for when using process explorer.

Thank you.
I would start with Process Monitor, login to the TS environment start the monitor and logging, and try to start the program. Then stop the logging and view the log to see where it is failing.
Process Explorer is like a more advanced Task Manager, so you can view the .exe in process list when you try to run your application and what dependancies it loads.
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ASKER

Hi Cmsxpjh,

When I launch process monitor in the TS environment it spawns a huge number of processes then crashes so I can't use process monitor.  Anything else I can try?

Thank you.
In process monitor, you can set up exclusions, so that its not recording everything, so you can exlude files, registry changes, folders etc.  

See the Filter option on the Filter menu to exclude or include only certain things to monitor.
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ASKER

Hi Cmsxiph,

Process Monitor is only open for about 7 seconds before it crashes. The processes it spawns are in the Windows Process List via Task Manager.

Any work arounds for this?

Thank you.
Try dependancy walker tool to see what the application is looking for:
http://www.dependencywalker.com/
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ASKER

Hi Cmsxpjh,

Tried dependencywalker no missing modules only 1 error module with different cpu types were found.

Any other ideas, otherwise I will restore user group policy to previous version that should fix the issue.

Thank you.
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Peter Hutchison
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That worked painful though :)