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POP Email will not download from Ability Mail server

Posted on 2013-05-20
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Last Modified: 2013-05-28
We have a SBS2003 server running Ability Mail Server instead of Exchange.
There are 8 PC's that connect to the server and download their email via POP accounts.

All the Office 2007 clients are working fine but the 2 Office 2010 clients seem to go about half way through the Send/Receive process then timeout with the attached message.

If you do a test send receive in setup that works fine.

I have tried recreating the profile, creating a new PST file, scanned for viruses, Windows restore , nothing works
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Question by:Andrew Morris
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7 Comments
 

Assisted Solution

by:Deepak_Expro
Deepak_Expro earned 500 total points
ID: 39183678
Please try to move the mailbox to another server database and check whether its still having issue or not.
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LVL 3

Assisted Solution

by:Cooker85
Cooker85 earned 500 total points
ID: 39183715
Are you able to use the IMAP protocol instead?
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Assisted Solution

by:Andrew Morris
Andrew Morris earned 0 total points
ID: 39183901
We only have one server, one database. IMAP sort of works but when you try and create folders under the Inbox you get an error saying they can't syncronise
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LVL 56

Assisted Solution

by:McKnife
McKnife earned 500 total points
ID: 39183965
> ...timeout with the attached message.
You forgot the attachment.
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LVL 30

Assisted Solution

by:ded9
ded9 earned 500 total points
ID: 39187410
Problem might be caused by security software or unwanted addin.


Try running outlook in no addon mode and then try send and receive.


Click start- run- type- outlook /safe


This will launch outlook in no addon mode.



Ded9
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Accepted Solution

by:
Andrew Morris earned 0 total points
ID: 39193395
Found the problem. Corrupt email holding up the rest from coming down. Logged on to webmail and deleted email and all started flowing agains

Thanks all for you help
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Author Closing Comment

by:Andrew Morris
ID: 39200690
Found the problem. Corrupt email holding up the rest from coming down. Logged on to webmail and deleted email and all started flowing agains

Thanks all for you help
0

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