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MS Word Ribbon will not stay in place

Posted on 2013-05-21
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Last Modified: 2013-05-23
Hello Experts

I have a very annoying situation.  I don't know the terminology so I'll have to use explanations as I understand them.

When I open MS Work (Office 2010 Pro), there used to be a toolbar at the top (I think it's called a ribbon), which gave me options for such things as font, font size, font color, justification, etc.  This was a "Home" tab.  When I needed to do a "Save as" I would click on the  "Home" tab and get the various save options.

Now that "Home" tab is the default tab.  When I choose another tab, I can make one selection and the Home tab comes back.  Plus, my default font has changed.

How do I change this?

Thanks for your help.

thedslguy
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Question by:thedslguy
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Expert Comment

by:John Hurst
ID: 39184177
I am not sure I entirely understand.

Right click on an empty area of the ribbon, make sure it is not collapsed and shows below the Quick Access Toolbar.

Home is always default when you start Word. If you change tabs (Insert, Page Layout, etc.), you should stay in that tab until you click on another tab.

If this is not happening, then go to Control Panel, Programs and Features, click on Office, then Change, and then do an Office Repair. After, restart, make sure Office is at Service Pack 1 and then patch Windows and Office together with Microsoft Update.

See if that brings back proper behavior.

... Thinkpads_User
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Expert Comment

by:John Hurst
ID: 39184182
By the way, default font is in your main Style. Modify the Style and then click on New Documents based on this template.

... Thinkpads_User
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Author Comment

by:thedslguy
ID: 39184186
... Thinkpads_User

OK to clarify:

Home is no longer the default Ribbon and if I bring up a new Ribbon, it does not stay.

I'll try your suggestion.

Thanks

tdg
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LVL 99

Expert Comment

by:John Hurst
ID: 39184201
Thanks for the update. Please let us know what happens after Repairing Office.

.... Thinkpads_User
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Author Comment

by:thedslguy
ID: 39184285
.... Thinkpads_User

I ran the repair, but no change.

I've got to get my day started now and will be traveling, so no access for about 6 hours.  If yo have other suggestions, please do not think I ma ignoring them.  I am just away.

Will check posts late this afternoon

tdg
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Accepted Solution

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John Hurst earned 2000 total points
ID: 39184294
No problem for a small delay.

Since Repair did not work, try:

1. A full uninstall / restart / reinstall of Office 2010. Download the Service Pack, patch it and see.

More likely, however:

2. Make a new, test Windows User Profile (Account). Try this in a new account. You may have a corrupted user profile causing this issue.

... Thinkpads_User
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Author Comment

by:thedslguy
ID: 39184315
... Thinkpads_User

I took a moment to try suggestion #2 and that appears to be the issue.

I don't have time to make any other changes, but if you know what my next step should be I will try it when I'm back in the office

Thanks

tdg
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Author Comment

by:thedslguy
ID: 39186718
... Thinkpads_User

The problem does not appear in a different user profile.  Do you have a suggestion for a fix?  As I said, the problem appears to only be in my profile, as you suggested.

Do you know a fix?

tdg
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Expert Comment

by:John Hurst
ID: 39186956
@thedslguy - So now that it is confirmed to be a damaged user profile, the only fix for this is to back up everything in the profile carefully, delete the user profile and create a new one.

Make very sure that you have a user id that is a member of the administrators group to work from so that you can log back on and create a new user profile.

.... Thinkpads_User
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Author Closing Comment

by:thedslguy
ID: 39191840
A VERY quick solution!

THANK YOU!!
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Expert Comment

by:John Hurst
ID: 39191961
@thedslguy - You are most welcome and I was very happy to help you.

.... Thinkpads_User
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