Solved

Windows 7 BSOD 3B

Posted on 2013-05-21
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Last Modified: 2013-06-09
Hello Everyone,

Recently I crashed from a BSOD 3B and I've been trying to find the cause, maybe you guys can help me out.

Here is the memory dump:

https://skydrive.live.com/?cid=072fe9d61d55a022#cid=072FE9D61D55A022&id=72FE9D61D55A022%21319


Let me know if there is any other information you'd like me to provide!


Best Regards,

Danny
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Question by:dzambrano
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19 Comments
 
LVL 5

Expert Comment

by:NeOXinHuH
ID: 39184280
Hi

3b is usually a graphic's driver (display adapter/video driver), other possibilities include but are not limited to antivirus/antispyware/security programs and even memory (mapping).
 
BCCode: 3b    0x0000003b
 
Cause: This error has been linked to excessive paged pool usage and may occur due to user-mode graphics driver’s crossing over and passing bad data to the kernel code.

Try update ur graphic's card driver

Hope it helps
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Author Comment

by:dzambrano
ID: 39184349
Unfortunately I already have the latest driver for my video card! (NVIDIA 560 TI 2GB)

If someone can have a look at that memory dump, I'd greatly appreciate it.
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LVL 2

Expert Comment

by:stevehamilton
ID: 39184360
How is your monitor connected? (i.e. DVI-D, DisplayPort, etc.)  Just as a shot in the dark, you may want to try running in a slightly lower resolution and see if it still blue screens.
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Author Comment

by:dzambrano
ID: 39184676
HDMI, and it's at 1080, however this has been my setup for the past year
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LVL 14

Expert Comment

by:Rob Miners
ID: 39186177
BugCheck 3B Probably caused by nvlddmkm.sys.txt

If you have the latest drivers roll them back. If there are still issues the drivers may need a clean install in order to function properly.  This can be done by running the latest driver package and choosing "Custom installation" and check the box labeled "Perform Clean Install" which will remove previous drivers and perform a clean install.

http://www.nvidia.com/Download/index.aspx?lang=en-us

Make sure you only install Nvidia drivers you need

http://www.ghacks.net/2012/12/26/make-sure-you-only-install-nvidia-drivers-you-need/
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Expert Comment

by:nobus
ID: 39186694
the dmp you posted is over 700mb - while a normal minidump is 64 k
plse post that minidmp here; or set you pc to make minidumps
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Author Comment

by:dzambrano
ID: 39187322
Sorry about that, I've enabled minidumps now. I'll put one up when my system crashes again.
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Expert Comment

by:nobus
ID: 39187791
ok - waiting
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Author Comment

by:dzambrano
ID: 39206726
https://skydrive.live.com/?cid=072FE9D61D55A022&id=72FE9D61D55A022%21319

ive updated the above link with the file 053013-7347-01.dmp

let me know what you find
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LVL 92

Expert Comment

by:nobus
ID: 39206852
that points to
IMAGE_NAME:  nvlddmkm.sys which is part of the Nvidia driver

did you update the driver  - a s asked?
if you did, try to uninstall it completely, and install an older driver to test

btw - you can hook the minidmps here also -attach as file
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Author Comment

by:dzambrano
ID: 39207432
Yes, the driver is at its latest. I will try using an older driver.
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Expert Comment

by:nobus
ID: 39207978
note that the card can be bad also
can You  test  the card on another PC -or test with another card?
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LVL 14

Expert Comment

by:Rob Miners
ID: 39209720
Check for stability and stress test with this tool. Run Benchmark user settings.

http://www.ozone3d.net/benchmarks/fur/
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LVL 3

Expert Comment

by:ComputerMunkey
ID: 39211360
Go to C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\  (might be easier using a command prompt).  See if it has a massive amount of files.  There is a rootkit virus that produces thousands and thousands of files here that hang up a lot of the anti-virus programs.  Just fixed one presenting with BSOD among other issues and that was the key to being able to start getting rid of it.  Once you get remove the huge amount of useless files, the programs can do their thing.  

The command from this link helped me (using a different path):  
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/2000/Q_22094886.html
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Accepted Solution

by:
dzambrano earned 0 total points
ID: 39214732
It appears the overclock I had previously set the card to several weeks ago never reset back to default settings. I've since reset the OC and everything appears more stable, no crashes as of yet. Hopefully this was the culprit.
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Expert Comment

by:nobus
ID: 39215420
ha- you never gave us that info .. difficult to find that then..
but yes, that seems like a very plausible cause
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LVL 14

Expert Comment

by:Rob Miners
ID: 39215437
Yep, that'll do it. :)
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Author Comment

by:dzambrano
ID: 39219034
Sorry for the trouble, could have sworn I reverted the OC!

thanks for all the help!
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Author Closing Comment

by:dzambrano
ID: 39232721
User error!
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