Cannot connect to network drive folder “refers to a location that is unavailable”
Posted on 2013-05-21
I have an issue with multiple netbooks that we administer in offsite locations that connect back to our network via a VPN tunnel. Specifically what’s happening is this:
Users all have a specific folder that resides on one of our servers called ntserver3, the user’s path that is in place is \\ntserver3\users\username. There is no issue when connecting within the main facility or at any of the offsite locations desktop pcs. The issue comes into play when users are working on a Acer ONE 722 netbook running windows 7 32 bit. Users can log in with no issue, users can see other mapped shared network locations on the same server and our other server too. But when they attempt to access their own specific personal folder they receive an error message “refers to a location that is unavailable”. Users have full control of their folder. The issue occurs whether hard wired or wireless.
If I type \\ntserver3 in explorer it does see the server ok just can’t see the full path. \\ntserver3\users\username. When I try to navigate to \\ntserver3\users while logged into the netbook as an admin I get an error “you do not have permission”.
I have attempted the following trouble shooting steps:
Delete shortcut and create another. When trying this I receive an error that the “network path does not exist.”
I logged in as an admin and same error message as above the network path does not exist.
I can RDP into the server from the netbook without issue.
When I bring the netbook back to the office the issue stops.
I have pulled off the domain and then reassigned same issue
I have re-installed windows 7 on three of these netbooks and the issue occurs after returning to the remote location each time.
If anyone can assist that would be very much appreciated. thanks