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Sending email to addresses with the same domain name

Posted on 2013-05-21
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Last Modified: 2013-12-02
Hi all,
I have setup an SBS 2011 and we are using the POP connector for the email.

The domain is shared across different sites (estate agents) so they have to use POP3 to get their email.

For some reason they can't send email to other office with the same domain. They get the message below.

I expect the server is looking internally for the address to send it to as it is the same domain.

Would appreciate any help solving this one. Sending email to any other domain is fine.
Thanks,
Jack
 
Delivery has failed to these recipients or groups:
 
Name 1 (Name1) (name1@domainname)
The email address that you entered couldn't be found. Check the address and try resending the message. If the problem continues, please contact your helpdesk.
 
Name 2 (Name2) (name2@domainname)
The email address that you entered couldn't be found. Check the address and try resending the message. If the problem continues, please contact your helpdesk.Name 1

(Name3) (name3@domainname)
The email address that you entered couldn't be found. Check the address and try resending the message. If the problem continues, please contact your helpdesk.

Diagnostic information for administrators:
 
Generating server: SERVERNAME.DOMAIN.local

name1@domainname
#550 5.1.1 RESOLVER.ADR.RecipNotFound; not found ##
 
name2@domainname
#550 5.1.1 RESOLVER.ADR.RecipNotFound; not found ##
 
name3@domainname
#550 5.1.1 RESOLVER.ADR.RecipNotFound; not found ##
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Question by:JackHodson
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LVL 3

Accepted Solution

by:
Dhanukadam earned 1200 total points
ID: 39184586
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Assisted Solution

by:Cris Hanna
Cris Hanna earned 800 total points
ID: 39187980
This is for SBS 2008 but should be the same for SBS 2011
http://support.microsoft.com/kb/2418914

Is there a reason why your remote users aren't just using Outlook Anywhere and connecting to the Exchange server directly to get mail?   Then you wouldn't have this issue and wouldn't need the pop3 connector
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LVL 4

Author Comment

by:JackHodson
ID: 39188021
Thanks - I changed the setting from "Authoritative Domain" to "Internal Relay Domain" and it solved the issue.

The domain name is not owned by the estate agent branch. They are franchises as far as I know - an IT company has control of the POP3 mailboxes across all of the branches. There are no remote workers for this office.

I have wondered if this is the best way for them to operate but I did not find another solution.

Many thanks,
Jack
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LVL 35

Expert Comment

by:Cris Hanna
ID: 39188047
so you're in a branch and not the "HQ"?
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LVL 4

Author Comment

by:JackHodson
ID: 39188067
Exactly yes. Previously there was no server at all and each PC retrieved their email via POP.
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LVL 35

Expert Comment

by:Cris Hanna
ID: 39188163
I'm glad we had a solution, but for the future where the office that is considering SBS is not the "HQ" location, SBS is probably not the best solution because of the email.
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LVL 4

Author Comment

by:JackHodson
ID: 39188186
The SBS gave a a solution on a budget for a few other requirements.

For future reference would you be able to tell me or link to the solution that would be better suited for email in a branch?

Thanks,
Jack
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LVL 35

Expert Comment

by:Cris Hanna
ID: 39188300
SBS as you know it now (with integrated Exchange for email) will not be available in any channel after Dec 31 this year

Windows Server 2012 Essentials still offers many of the functions including remote access and even adds a few features, but after that your options for email are:
1) Hosted Exchange (probably not wise since you don't own the domain)
2) Adding an on-premises Exchange server (expensive)
3) Going back to POP3
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LVL 4

Author Comment

by:JackHodson
ID: 39188317
I can conclude from that, that SBS 2011 is not a too bad a choice.

I needed something that could run SQL Express but with the option to go up to the full SQL Server 2008.

POP3 using the SBS connector is working well but I appreciate it was the last of the SBS!

Thanks,
Jack
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