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issue with outlook 2011 on macbook

Posted on 2013-05-21
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Last Modified: 2013-05-21
mar air using outlook 2011 worked fine until 5 may, now when you close out of outlook and shut the pc off, then back on everything is gone, no account, nothing,
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Question by:columbiaG
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6 Comments
 
LVL 53

Expert Comment

by:strung
ID: 39184795
Exactly what do you mean by everything is gone?

There is no Microsoft Folder or Outlook application in your Applications folder?

There is no Outlook icon in your dock?

There is an icon in the dock, but it doesn't bounce when you double click on it?

It bounces, but Outlook never starts? Outlook starts but there are no accounts?

We can't help you if you do not describe your problem in detail. Post a screen shot if you can.
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Author Comment

by:columbiaG
ID: 39184814
sorry, the account settings, emails folders.......program still in place but referts back to initial condition as if no account was ever configured
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LVL 53

Accepted Solution

by:
strung earned 500 total points
ID: 39184834
There are some suggestions here - in particular look at the bottom two posts:

http://forums.macrumors.com/showthread.php?t=1218112
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LVL 53

Assisted Solution

by:strung
strung earned 500 total points
ID: 39184842
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LVL 53

Expert Comment

by:strung
ID: 39184848
TRY THIS FIRST:

Go to the VIEW menu and make sure "Enable Naviation Pane" is checked.
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Author Closing Comment

by:columbiaG
ID: 39184954
using your suggestions i also found out i had an office update that had hung, was running 14.2 and 14.4 now, just so happened the log shows an update being attempted the same day it started causing issues, thanks for the help
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