Solved

How to remove a small downloaded program?

Posted on 2013-05-21
8
298 Views
Last Modified: 2013-05-24
I downloaded a small program needed to print something. It turns out there is no printer connected to this person's pc only a copier, scanner, fax.
I did not know this and assumed the program had not been saved so I downloaded it again.
On my user name (two user accounts) this program is shown in my download folder. I try to delete it and can not. It says the file is being used by another program. When I open control panel > programs > the program is not on the list.
Why is it not on the list of programs to be un-installed yet it does show itself in my download file on my user account on this pc?
How to delete it despite these error messages?
0
Comment
Question by:nickg5
  • 5
  • 3
8 Comments
 
LVL 18

Expert Comment

by:Jerry Miller
ID: 39185274
If you look in your task manager, there is most likely a process running for that program. Kill that process and then you should be able to delete the file.
0
 
LVL 25

Author Comment

by:nickg5
ID: 39185313
control / alt / delete opened the task manager. The program was seen under processes. There were 6 instances of it. I ended all 6 and then was able to remove one of the two identical programs that were seen in my download folder. The 2nd one won't delete, it says it is being used by another program.
0
 
LVL 18

Expert Comment

by:Jerry Miller
ID: 39185778
There must be another associated process that is still running. In the Task Manager, is the Show Processes from all users box checked?

Take a look at everything that is running and do Google search for anything that you don't recognize.

You could also reboot in Safe Mode, which should keep the offending process from starting. Pressing F8 on boot should take you to Safe Mode.

http://windows.microsoft.com/en-US/windows-vista/start-your-computer-in-safe-mode
0
 
LVL 25

Author Comment

by:nickg5
ID: 39185807
One problem is this pc has two users. Me online and the pc owner from his cell phone, or other device. I'm looking in the task manager under processes and see my name beside most of it, no name by some if it and the pc owner's name beside none of it.
There is a link called "show processes from all users."
I have not clicked on that as the pc owner might detect my action.
Other than clicking on "show processes for all users" I am not seeing a "box" to be checked or not checked.
Vista older version.
There are over 30 processes and many are unknown to me. Ending them might end something the pc owner is accessing at this time.
I know the name of the program and it did have 5-6 processes and I ended those but one of the two copies of the program still lingers in my downloads folder but not in the overall system's "program" list.

Another issues is the system is not supposed to be turned off at night while I am here. So, remotely, a reboot might remove the remaining program. On my pc at home, this program is always found on the program list and it is not on this computer.
0
Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

 
LVL 18

Accepted Solution

by:
Jerry Miller earned 375 total points
ID: 39192201
I think in Vista the show all users is a button and not a checkbox as in XP. You are right in not rebooting without the owner's knowledge. I was assuming that you were the administrator of the PC in question. You may have to let the owner know what you is going on so they can authorize a reboot.

One of the unknown processes could be the offending one, but there is likely to be a secondary process that spawned from the ones you killed. If that is the case, a reboot should allow you to delete it.

Another course of action is to go back to the site where you downloaded it and see if they have FAQs pertaining to removal.
0
 
LVL 25

Author Comment

by:nickg5
ID: 39192227
The error message says the file trying to be deleted is being used by another program but I don't know what program it might be. A re-boot might be the fix.
0
 
LVL 25

Author Comment

by:nickg5
ID: 39194727
It was able to be deleted upon reboot. Reboot was not possible until now since the pc owner needed total access to his account while travelling.
0
 
LVL 25

Author Closing Comment

by:nickg5
ID: 39194731
-
0

Featured Post

Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Monitor input from a computer is usually nothing special.  In this instance it prevented anyone from using the computer.  This was a preconfiguration that didn't work.
Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
A company’s greatest vulnerability is their email. CEO fraud, ransomware and spear phishing attacks are the no1 threat to a company’s security. Cybercrime is responsible for the largest loss of money to companies today with losses projected to r…

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now