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Windows 7 & 2008

Posted on 2013-05-21
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Last Modified: 2013-06-03
A user in my company is having a weird problem.  She has a mapped drive to a shared folder on the server, which she has full control rights.  She can create a folder and copy files to that folder.  When she tries to delete the folder she gets an error stating a file is being used by another program and can’t be deleted.  There are no opened file from that folder.  The only way to delete the folder is to disconnect the share and remap.  Has anyone had this problem before?
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Question by:kfasick
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Assisted Solution

by:John Hurst
John Hurst earned 250 total points
ID: 39185385
Check to see if the user has a persistent but unused map to the same folder (i.e. two maps, one of which is not being used). Use the NET USE command on the user's computer to see.

Check the permissions again that control is "full" and not "modify".

Also, did the user make the folder that cannot be deleted? Or did someone else make it.

Ask the user (while you are there) to make a folder and then immediately delete it.

... Thinkpads_User
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Accepted Solution

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SteRot earned 250 total points
ID: 39187081
I think the problem is the preview-cache of Thumbs.db (the file is hidden).

You can deactivate the preview file 'thumbs.db' by write following DWORD-Value in the registry:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\
Explorer\Advanced\DisableThumbnailCache=1

Open in new window

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Author Comment

by:kfasick
ID: 39194853
Sorry for the delay, I'm waiting to see if this happens again.  So far it's not popped up.
This happens once in a while.  Permissions are ok, she can create the file or folder and
delete it now.  Still waiting.
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Author Comment

by:kfasick
ID: 39216922
Sorry for the delay, so far the user has not had the problem again.  So I'm going to close the question.
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