Porting phone numbers from POTS to VoiP downtime?

Posted on 2013-05-21
Medium Priority
Last Modified: 2013-05-21
Hi everyone,
  I'm going to a VoiP system when I move offices.  I'm currently using land lines for 3 numbers from 2 different providers.  I'm moving to a new office that has no phone system installed so I figured I wouldn't bother paying the couple grand to install a POTS/PBX setup and just go straight to VoiP (hardware is ready to go).  I've tried to research online but can't really find an answer as if it's possible to request a "switch" date, or am I basically at the mercy of the old providers on when they feel like getting around to porting the number?  I'd love for all of them to be ported all on the day of my move so my newly set up VoiP phones will get my calls. Is this possible?
Question by:matthewmalk248
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Accepted Solution

Ken Boone earned 2000 total points
ID: 39186092
So basically what I do in that situation is get the voip phone system up and running.  You will need to contact the new phone provider at the new location (maybe its the same for you I dunno)  But you need to contact them and let them know you want to port over the following numbers.  If it is a new provider from where the numbers are currently they will contact the existing provider and work on scheduling a date.  You do have some ability to request when this occurs.  But generally it will be a minimum of at least 2 weeks before they can port the number, if ATT probably longer.  So make sure you make your request to port numbers ahead of time.  Otherwise you will have your system up and everyone moving in and the published numbers won't be routed to the new system.  Generally in your case, I would get the phone system setup, set a port date/time for a friday after 5pm situation.  Everyone moves over the weekend and they are on the new system come Monday morning.

Author Comment

ID: 39186117
Yea we have about 9 days lol,  what I think I'm going to have to do is have my old numbers forwarded to a temporary DID with the VoiP provider until the rest get ported through
LVL 25

Expert Comment

by:Ken Boone
ID: 39186135
That is a good option as well until you get them ported.

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