Link to home
Create AccountLog in
Avatar of Shaun Wingrin
Shaun WingrinFlag for South Africa

asked on

Windows 7 service pack 1 update keeps failing

Windows 7 Home Premium 32Bit
say, Windows 7 service pack 1 update keeps failing when installing via Windows update.
I've tried installing it by downloading it directly but this causes  a black screen on reboot and no hard drive activity.
I run a windows repair on boot and it offers to apply restore point.
The system restarts and works.
What do you suggest to resolve?

The file I used was windows6.1-KB976932-X86.exe
as intel M/board

This link gives several options but wasn't sure ...
http://www.microsoft.com/en-us/download/details.aspx?id=5842 and
SOLUTION
Avatar of awawada
awawada

Link to home
membership
Create an account to see this answer
Signing up is free. No credit card required.
Create Account
Avatar of Shaun Wingrin

ASKER

Tx. I've tried the Ssystem update readiness tool - installed a hotfix.
I missed your instruction for the fixit.
Same error persists.
Any hardware or know issue for an make LG model: LGR45 laptop with windows 7 home premium as process lengthly to install SP 1 each time and go to previous restore point?
SOLUTION
Link to home
membership
Create an account to see this answer
Signing up is free. No credit card required.
Create Account
Avatar of Tony Barkdull
I recently rebuilt an HP with Home Premium and had this same issue. After install I downloaded and attempted install SP1 (KB936380) it failed, so I opened Windows Update and checked for updates. Installed, rebooted. Checked again. Repeated process until "Service Pack 1" was ready to install. From Windows Update the install failed, but I retried the downloaded on and it was successful. Sp2 was successful after that folloed by 50+ updates, all successful.

Hope this helps
Still trying to solve this issue. Looking to close this Q soon.
Thank you for your patience.
Did u try mga diag tool.



Ded9
Tx 4 help... still to try resolve when get laptop back....
Say is the a download for Win 7 that includes Service pack 1 and any more recent ones that I can burn to DVD and install to try resolve this issue?
jcimarron Tx.
Will the SP1 version work even though the version without a SP was originally installed?
shaunwingin--
No.  But you can probably get a download of the Win 7 .iso you need here
https://www.experts-exchange.com/questions/28158985/Windows-7-pre-service-pack-1-iso-download-link.html?anchorAnswerId=39332407#a39332407

http://www.w7forums.com/windows-7-iso-official-direct-download-links-t2910.html

I take no responsibility for safety, but everything I have seen indicates this is legit.  You really have little to lose if you have tried all the suggested fixes to Windows Updates.

Do a back up first to safeguard the personal data.
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
Say, Am I missing something or is there not perhaps a win7 SP1 update download that can be downloaded and run and it will repair it?
ASKER CERTIFIED SOLUTION
Link to home
membership
Create an account to see this answer
Signing up is free. No credit card required.
Create Account
Tx. I'm presented with a choice of files...
System is
Windows 7 Home Premium 32Bit on intel board
Which do U choose please?
shaunwingin--
As mentioned this thread is about to be closed by Lee Tutor.  Are you going to object to stop the closure?
Yes, I object and have posted a request tx.
shaunwingin--
In answer to your question about which file to download, click the +More button at the bottom left of the list.  
The download you want is

windows6.1-KB976932-X86.exe

The way you object is to click the Object button (the gray button) at the bottom of the Post a Comment area.  You still have not done it.
pls review my requsts
shaunwingin--
"pls review my requsts "
??????
I have answered all you questions.

This thread will be deleted tomorrow unless you click the Object button.
Kindly review cancellation - as I object - see my posts please.
Kindly review cancellation - as I object - see my posts please.
shaunwingin--You did it!
Now I hope you are able to update to SP1.  Good luck.
Still to get to client...