Windows 7 service pack 1 update keeps failing
Windows 7 Home Premium 32Bit
say, Windows 7 service pack 1 update keeps failing when installing via Windows update.
I've tried installing it by downloading it directly but this causes a black screen on reboot and no hard drive activity.
I run a windows repair on boot and it offers to apply restore point.
The system restarts and works.
What do you suggest to resolve?
The file I used was windows6.1-KB976932-X86.ex
as intel M/board
This link gives several options but wasn't sure ...
http://www.microsoft.com/en-us/download/details.aspx?id=5842 and
say, Windows 7 service pack 1 update keeps failing when installing via Windows update.
I've tried installing it by downloading it directly but this causes a black screen on reboot and no hard drive activity.
I run a windows repair on boot and it offers to apply restore point.
The system restarts and works.
What do you suggest to resolve?
The file I used was windows6.1-KB976932-X86.ex
as intel M/board
This link gives several options but wasn't sure ...
http://www.microsoft.com/en-us/download/details.aspx?id=5842 and
SOLUTION
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SOLUTION
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shaunwingin--
Many possibilities
Reset Windows Update
http://support.microsoft.com/kb/971058/en-us
http://support.microsoft.com/gp/windows-update-issues/en-us
http://support.microsoft.com/kb/906602
Fixit
http://support.microsoft.com/mats/windows_update/en-us
Reinstall Windows Update Agent (different links for different Win 7 systems (32bit and 64bit))
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.1.6001.65/WindowsUpdateAgent30-x86.exe
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.1.6001.65/WindowsUpdateAgent30-x64.exe
Run SFC /SCANNOW from a Command Prompt
Run a Repair Install. A Repair Install should not affect personal data or installed programs. but it never hurts to backup first.
http://www.sevenforums.com/tutorials/3413-repair-install.html
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/when-i-run-windows-update-it-starts-searching-for/77aa31a3-4184-47f3-b657-d3475c47c3d0?msgId=6c2a457d-48d8-4677-8249-f74ed6c59f27
Event Viewer
Any info in Event Viewer?
Many possibilities
Reset Windows Update
http://support.microsoft.com/kb/971058/en-us
http://support.microsoft.com/gp/windows-update-issues/en-us
http://support.microsoft.com/kb/906602
Fixit
http://support.microsoft.com/mats/windows_update/en-us
Reinstall Windows Update Agent (different links for different Win 7 systems (32bit and 64bit))
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.1.6001.65/WindowsUpdateAgent30-x86.exe
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.1.6001.65/WindowsUpdateAgent30-x64.exe
Run SFC /SCANNOW from a Command Prompt
Run a Repair Install. A Repair Install should not affect personal data or installed programs. but it never hurts to backup first.
http://www.sevenforums.com/tutorials/3413-repair-install.html
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/when-i-run-windows-update-it-starts-searching-for/77aa31a3-4184-47f3-b657-d3475c47c3d0?msgId=6c2a457d-48d8-4677-8249-f74ed6c59f27
Event Viewer
Any info in Event Viewer?
I recently rebuilt an HP with Home Premium and had this same issue. After install I downloaded and attempted install SP1 (KB936380) it failed, so I opened Windows Update and checked for updates. Installed, rebooted. Checked again. Repeated process until "Service Pack 1" was ready to install. From Windows Update the install failed, but I retried the downloaded on and it was successful. Sp2 was successful after that folloed by 50+ updates, all successful.
Hope this helps
Hope this helps
ASKER
Still trying to solve this issue. Looking to close this Q soon.
Thank you for your patience.
Thank you for your patience.
Did u try mga diag tool.
Ded9
Ded9
ASKER
Tx 4 help... still to try resolve when get laptop back....
ASKER
Say is the a download for Win 7 that includes Service pack 1 and any more recent ones that I can burn to DVD and install to try resolve this issue?
ASKER
jcimarron Tx.
Will the SP1 version work even though the version without a SP was originally installed?
Will the SP1 version work even though the version without a SP was originally installed?
shaunwingin--
No. But you can probably get a download of the Win 7 .iso you need here
https://www.experts-exchange.com/questions/28158985/Windows-7-pre-service-pack-1-iso-download-link.html?anchorAnswerId=39332407#a39332407
http://www.w7forums.com/windows-7-iso-official-direct-download-links-t2910.html
I take no responsibility for safety, but everything I have seen indicates this is legit. You really have little to lose if you have tried all the suggested fixes to Windows Updates.
Do a back up first to safeguard the personal data.
No. But you can probably get a download of the Win 7 .iso you need here
https://www.experts-exchange.com/questions/28158985/Windows-7-pre-service-pack-1-iso-download-link.html?anchorAnswerId=39332407#a39332407
http://www.w7forums.com/windows-7-iso-official-direct-download-links-t2910.html
I take no responsibility for safety, but everything I have seen indicates this is legit. You really have little to lose if you have tried all the suggested fixes to Windows Updates.
Do a back up first to safeguard the personal data.
I've requested that this question be deleted for the following reason:
Not enough information to confirm an answer.
Not enough information to confirm an answer.
ASKER
Say, Am I missing something or is there not perhaps a win7 SP1 update download that can be downloaded and run and it will repair it?
ASKER CERTIFIED SOLUTION
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ASKER
Tx. I'm presented with a choice of files...
System is
Windows 7 Home Premium 32Bit on intel board
Which do U choose please?
System is
Windows 7 Home Premium 32Bit on intel board
Which do U choose please?
shaunwingin--
As mentioned this thread is about to be closed by Lee Tutor. Are you going to object to stop the closure?
As mentioned this thread is about to be closed by Lee Tutor. Are you going to object to stop the closure?
ASKER
Yes, I object and have posted a request tx.
shaunwingin--
In answer to your question about which file to download, click the +More button at the bottom left of the list.
The download you want is
windows6.1-KB976932-X86.ex
The way you object is to click the Object button (the gray button) at the bottom of the Post a Comment area. You still have not done it.
In answer to your question about which file to download, click the +More button at the bottom left of the list.
The download you want is
windows6.1-KB976932-X86.ex
The way you object is to click the Object button (the gray button) at the bottom of the Post a Comment area. You still have not done it.
ASKER
pls review my requsts
shaunwingin--
"pls review my requsts "
??????
I have answered all you questions.
This thread will be deleted tomorrow unless you click the Object button.
"pls review my requsts "
??????
I have answered all you questions.
This thread will be deleted tomorrow unless you click the Object button.
ASKER
Kindly review cancellation - as I object - see my posts please.
ASKER
Kindly review cancellation - as I object - see my posts please.
shaunwingin--You did it!
Now I hope you are able to update to SP1. Good luck.
Now I hope you are able to update to SP1. Good luck.
ASKER
Still to get to client...
ASKER
I missed your instruction for the fixit.
Same error persists.
Any hardware or know issue for an make LG model: LGR45 laptop with windows 7 home premium as process lengthly to install SP 1 each time and go to previous restore point?