?
Solved

Management Information regarding a Contact Center Exchange Mailbox

Posted on 2013-05-22
3
Medium Priority
?
309 Views
Last Modified: 2013-06-10
We're running Exchange 2010 and used a shared mailbox for mail coming in to our contact center. Does anyone have any experience of implementing a GUI front end tool for the Supervisor's to monitor key MI around messages in the mailbox (e.g. volume of messages, age, time to reply etc)

Ideally I'm looking for an add-on as opposed to a cloud solution.

Many thanks
0
Comment
Question by:CAF-Support
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 47

Expert Comment

by:apache09
ID: 39189412
Unfortunaltey most of this type of reporting is done on the exchange side
Theres not alot of Client Side Reporting apps out there

However, Slipstick does cover the issue and provides a couple tools for you to look at and see if they will suit your needs

http://www.slipstick.com/addins/productivity-addins/outlook-reporting-tools-utilities/
0
 

Accepted Solution

by:
CAF-Support earned 0 total points
ID: 39208297
Thanks, but they don't quite meet what we're after - any other ideas anyone?
0
 

Author Closing Comment

by:CAF-Support
ID: 39234069
No further replies
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

For anyone that has accidentally used newSID with Server 2008 R2 (like I did) and hasn't been able to get the server running again because you were unlucky (as I was) and had no backups - I was able to get things working by doing a Registry Hive rec…
In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Suggested Courses
Course of the Month13 days, 19 hours left to enroll

801 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question