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Management Information regarding a Contact Center Exchange Mailbox

Posted on 2013-05-22
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Last Modified: 2013-06-10
We're running Exchange 2010 and used a shared mailbox for mail coming in to our contact center. Does anyone have any experience of implementing a GUI front end tool for the Supervisor's to monitor key MI around messages in the mailbox (e.g. volume of messages, age, time to reply etc)

Ideally I'm looking for an add-on as opposed to a cloud solution.

Many thanks
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Question by:CAF-Support
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Expert Comment

by:apache09
ID: 39189412
Unfortunaltey most of this type of reporting is done on the exchange side
Theres not alot of Client Side Reporting apps out there

However, Slipstick does cover the issue and provides a couple tools for you to look at and see if they will suit your needs

http://www.slipstick.com/addins/productivity-addins/outlook-reporting-tools-utilities/
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CAF-Support earned 0 total points
ID: 39208297
Thanks, but they don't quite meet what we're after - any other ideas anyone?
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by:CAF-Support
ID: 39234069
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