[Last Call] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 331
  • Last Modified:

Management Information regarding a Contact Center Exchange Mailbox

We're running Exchange 2010 and used a shared mailbox for mail coming in to our contact center. Does anyone have any experience of implementing a GUI front end tool for the Supervisor's to monitor key MI around messages in the mailbox (e.g. volume of messages, age, time to reply etc)

Ideally I'm looking for an add-on as opposed to a cloud solution.

Many thanks
0
CAF-Support
Asked:
CAF-Support
  • 2
1 Solution
 
apache09Commented:
Unfortunaltey most of this type of reporting is done on the exchange side
Theres not alot of Client Side Reporting apps out there

However, Slipstick does cover the issue and provides a couple tools for you to look at and see if they will suit your needs

http://www.slipstick.com/addins/productivity-addins/outlook-reporting-tools-utilities/
0
 
CAF-SupportAuthor Commented:
Thanks, but they don't quite meet what we're after - any other ideas anyone?
0
 
CAF-SupportAuthor Commented:
No further replies
0

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now