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A few Emails going right to delete items in Outlook 2010

Posted on 2013-05-22
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Last Modified: 2014-08-12
I have a user who recently has been noticing a problem. A very very few of her incoming emails will go right to her Deleted Items folder instead of the InBox. She had two today.  They were about the same subject, so the subject text was the same, but one was an internal email and one external.  I looked for the obvious things and here's what I found:

1. Not running in cached exchange mode
2. Junk filtering not turned on and no blocked senders, plus 99.9% of email from the internal users always is routed properly.
3. No rules in her Outlook.
4. She is not simultaneously logged into another computer.
5. She doesn't use OWA
6. She doesn't have a smart phone or iPad
7. AV is installed, but if it found an email it didn't like it would quarantine it and NOT put it in her Deleted Items folder, plus I'd get an alert from the AV product.
8. No Spam client on the user's PC
9. I tried sending her an email with some of the same text in the subject line and it went to her inbox properly.

Any thoughts?
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Question by:jhyiesla
9 Comments
 

Assisted Solution

by:Buzz89
Buzz89 earned 167 total points
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Its Outlook uses Exchange... are there any other accounts in your organization who have view rights on that mail folder?
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Assisted Solution

by:David Lee
David Lee earned 167 total points
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How about macros?  Does she have any of those?
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Author Comment

by:jhyiesla
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Buzz89, I am the only person with any rights on her account and I haven't been in her mailbox for anything.

BlueD...I checked and she has no macros set up.
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Accepted Solution

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Deepak_Expro earned 166 total points
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Hi, This might occur mainly due to two reasons
1. Rule Corruption
2. Antivirus problem
Close your outlook
Turn-off your antivirus if its running.
Use-->  Start --> Run -->Outlook /cleanrules
Check now
If still problem exists,
Use MFCMAPI and check for any corrupted Rule / item
If found delete those item and clear all profile in system
Create new profile
If still problem persist.
Move user mailbox from database to another database
Check now
Again still the issue remains
Disconnect the mailbox & reconnect it, during user offline
try these all and let me know the result.
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Expert Comment

by:David Lee
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Have you seen this happening yourself or are you accepting the user's word for what's happening?  With no rules, no macros, and no blocked senders it's hard to imagine how Outlook could automatically deliver messages to deleted items.
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Author Comment

by:jhyiesla
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Deep... I'll look into those suggestions. However, as I noted above, she has no rules.  I doubt that the AV is the problem as it wouldn't move them to her Deleted Items folder, but it's worth a look. One of the issues is that it doesn't happen all the time so it may take a while to determine if it's fixed or not.

BlueD... I agree, I can't imagine anything, outside of some errant rule, or someone else accessing her Outlook account that would do this. I've not actually seem it occur, but she says she been noticing it off and on for a week or so and she showed me a couple of messages in her Deleted Items folder that she says she did not put there. She is the only one reporting this.
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Expert Comment

by:David Lee
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In my experience users are often unreliable in what they report.  I'd want to see it happen myself.
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Author Closing Comment

by:jhyiesla
Comment Utility
Wasn't able to reproduce this issue going forward.
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Expert Comment

by:sariggs1
Comment Utility
I am seeing this same issue and watched it both happen to her inbox / deleted folder as emails came in and it happened when I emailed her.  The items with no subject went to deleted folder, items with a subject when to her inbox.  I can recreate it.  

I will try the clean rule process mentioned above.
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