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hp laserjet 400 color mfp 475dn

Posted on 2013-05-22
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Last Modified: 2013-06-10
there is an administrator password set on this device which i don't know.
how can i reset the password ? or remove it ?
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Question by:mis_department
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Expert Comment

by:Kent Fichtner
ID: 39188104
There is no default password for HP that I know of.  I looked up a few things and found a Cold Reset is your best option.  It will completely reset the printer (more information)

You may have to call HP support if that doesn't work to have them help with the password reset.
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Accepted Solution

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mis_department earned 0 total points
ID: 39224803
the cold reset did not work.
i eventually found the original password. so all is ok now
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Author Closing Comment

by:mis_department
ID: 39234145
it worked
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