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Outlook 2010 - Hyperlink prompts can't open, "open with"...

Posted on 2013-05-22
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Last Modified: 2013-06-11
When one of our users get a hyperlink sent to him in Outlook 2010, and tries to click it, he'll get the message "Windows cannot open this file: [url here]". It appears to add a "/" at the end, too, not sure if that's normal.
So I sent them a link to www.google.com and when they click it, it says "Windows cannot open this file: www.google.com/".

Outlook is being run by the user via Citrix so it's really running within a Server 2008. No other users on the server appear to experience this issue, however, so I think it might be registry/profile specific to the user...

Outlook-URL-Open-With.png
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Question by:garryshape
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Accepted Solution

by:
Raheman M. Abdul earned 2000 total points
ID: 39188191
Try:
Open Internet Explorer (browser) -> Tools -> Internet Options -> Programs tab -> Internet programs, click the Set Programs button
click Set your default program, select Internet Explorer, click Set this program as default, -> OK
click on Microsoft outlook , click Set this program as default, and click the OK button.
Restart the PC and see if it works
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Author Comment

by:garryshape
ID: 39188225
I did try that and the reset settings in IE but no luck
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Author Closing Comment

by:garryshape
ID: 39239522
This worked but in another case it didn't, I had to reset their profile (renamed ntuser.dat)
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