Solved

Windows Update dialog box asked to restart but the restart option is grayed out

Posted on 2013-05-22
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Last Modified: 2013-05-28
In the past if update ran overnight there would be a hidden notice or balloon notice near the clock.  The past few months Microsoft change something and now users get the most annoying dialogue box demanding a restart or postpone.  Users were able to restart to get rid of this but lately many cannot select the "restart" option and if they just manually reboot their computer , the message comes back.
I can log in as an administrator, reboot and the message is gone until the next time.  Why all of a sudden would admin rights be needed to finalize updates?
Is there a way to correct this without giving users local admin  - we cannot do this.
thank you
Wayne
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Question by:wlasner
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jcimarron earned 500 total points
ID: 39188509
wlasner--
Can you post a screenshot of the dialog box?

An interesting discussion here and see especially last post
http://social.technet.microsoft.com/Forums/en-US/winserverwsus/thread/eeee30b4-0c61-4b2b-a3fb-d91ed51049ae/
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by:wlasner
ID: 39201178
The issue has been resolved - turns out the message was being posted by the Citrix server and showing up on all users after they loaded the first published application.  Resolved by correcting (restarting) the citrix servers.
thank you for the response.
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Author Closing Comment

by:wlasner
ID: 39201186
good information even though it was not exactly the answer needed for this specific situation.
thank you
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Expert Comment

by:jcimarron
ID: 39201876
wlasner--Glad to have helped.
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