[Webinar] Streamline your web hosting managementRegister Today

x
?
Solved

Parser Error in iPhone 4s app

Posted on 2013-05-22
3
Medium Priority
?
720 Views
Last Modified: 2013-05-23
I have a user who is getting parser errors when using the iPhone app eTask by DFA. This app uses webmail (Exchange) credentials to display, add, delete and update a user's Exchange tasks. Initially he was getting 'nsxmlparsererrordomain error 9' errors and since I looked at the settings and changed the URL to include the /owa at the end he is now getting a 'NSXML Parsererrordomain error 4' error.

He has been using this app for over 6 months without incident before the errors started appearing late last week.

The user has an up to date iOS and app version.

Does anyone know what specificallt causes the parser errors? Also, I'm thinking the issue lies with the app but before suggesting the user try another task app is there a way to confirm this? Lastly, is there another task managing app that is recommended instead of eTask (that has the same functionality)...
0
Comment
Question by:PaulyGilmour
3 Comments
 
LVL 7

Expert Comment

by:Robert Saylor
ID: 39188408
Try removing the app then re-download through itunes. If it's a purchased app Apple won't charge you again if using the same apple ID that purchased it.
0
 

Author Comment

by:PaulyGilmour
ID: 39188446
The user tried that without success. Also updated app and iOS to the latest without success.
0
 
LVL 4

Accepted Solution

by:
caltain earned 1500 total points
ID: 39188917
I did a quick bit of research. Everything I was able to find indicates that this error is a bug in the app, rather than something that you or your user could be causing. Unfortunately, that also means that it's likely not something that you or your user can correct. One of you needs to get on the horn with DFA to get them involved. Sorry wasn't able to provide a solution that was more under your control.

Cheers!
Caltain
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Package creation on OS X uses the PackageMaker utility installed as part of the XCode development suite ( on the OSX Client CD).  Packages can be installed as part of the machine build process, or later using Apple Remote Desktop. They are generally…
Article by: Justin
In light of the WannaCry ransomware attack that affected millions of Windows machines, you might wonder if your Mac needs protecting. Yes, it does and here is how to do it.
Users will learn how resize a batch of photos from a single command in Photoshop via Photoshop's Image Processor. Open up an Image you'd like to resize in Adobe Photoshop: Adjust the image size according to your preferences. Image > Adjustments > …
Users will learn how to set proper sequence settings, scale images, paste attributes, add transitions, fades, and music. Open up Final Cut Pro 7 and Create a new Project: Set the Sequence Settings. a) Click File > Easy Setup > Format > Apple ProRe…

640 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question