I've been working on my work Dell Latitude E6320 on and off for a few months now. I've tried every driver and update has thrown my way and yet the device fails to discover or connect with any Bluetooth device. I used Dell's troubleshooting online software and it needs to try and connect to a device before it can diagnose the issue??? ...otherwise, it reports no errors found.
When I try to view Bluetooth Devices in Control Panel >> Hardware and Sound >> Devices and Printers >> Bluetooth Devices, green banner in path line keeps "searching" for devices but none have been installed.
I try to add a bluetooth device and the message in the "Add a device" dialog box states, "Searching for devices... Make sure your device is discoverable"
I am just trying to add a Windows 7 (Microsoft) Bluetooth compatible mouse... my tablet, phones and every other device have no problem connecting to and using this mouse. It seems that Bluetooth is a lost cause on this laptop. This seems to be more of a widespread issue as I have research this issue via other websites. Dell basically wants physical or diagnostic proof that the issue is with the card or else they will not send out replacement.
- Running Windows 7 (64bit), all patches and updates that apply are installed.
- Loaded latest Dell Bluetooth Drivers (A07) for this OS
- Switch is on on the laptop, enabled in the BIOS, and board is present in computer. (physically checked for board in laptop)
- temporarily (via software not physical switch) disable wifi to see if signal might be interfering with bluetooth, no change.
- attempted a complete uninstall/reinstall of software but to no avail.
Open to suggestions/questions for fix. Thank you!