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Dell Latitude E6320 Bluetooth -- issues discovering/connecting

Posted on 2013-05-22
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Last Modified: 2016-11-23
I've been working on my work Dell Latitude E6320 on and off for a few months now. I've tried every driver and update has thrown my way and yet the device fails to discover or connect with any Bluetooth device. I used Dell's troubleshooting online software and it needs to try and connect to a device before it can diagnose the issue??? ...otherwise, it reports no errors found.

When I try to view Bluetooth Devices in Control Panel >> Hardware and Sound >> Devices and Printers >> Bluetooth Devices, green banner in path line keeps "searching" for devices but none have been installed.

I try to add a bluetooth device and the message in the "Add a device" dialog box states, "Searching for devices... Make sure your device is discoverable"

I am just trying to add a Windows 7 (Microsoft) Bluetooth compatible mouse... my tablet, phones and every other device have no problem connecting to and using this mouse. It seems that Bluetooth is a lost cause on this laptop. This seems to be more of a widespread issue as I have research this issue via other websites. Dell basically wants physical or diagnostic proof that the issue is with the card or else they will not send out replacement.



- Running Windows 7 (64bit), all patches and updates that apply are installed.
- Loaded latest Dell Bluetooth Drivers (A07) for this OS
- Switch is on on the laptop, enabled in the BIOS, and board is present in computer. (physically checked for board in laptop)
- temporarily (via software not physical switch) disable wifi to see if signal might be interfering with bluetooth, no change.
- attempted a complete uninstall/reinstall of software but to no avail.

Open to suggestions/questions for fix. Thank you!
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Question by:Ben Force
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6 Comments
 
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Expert Comment

by:comfortjeanius
ID: 39189002
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Expert Comment

by:convergint
ID: 39189011
Dell bluetooth on laptops needs both the driver and software to work properly.  Have you tried reverting back to A04 application and driver which is the recommended version for the E6320?

http://www.dell.com/support/drivers/us/en/555/DriverDetails/Product/latitude-e6320?driverId=JJP1M&osCode=W732&fileId=3156043749&languageCode=EN&categoryId=NI

This is the exact version we use for all our E6420 laptops and have no issues with the bluetooth.
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Author Comment

by:Ben Force
ID: 39189297
comforjeanius, I have tried this but no go... I should also say this is not device specific. The E6320 does not recognize any Bluetooth device.


Convergint, I thought I did try dropping back to the A04 version but I'll give it another shot to be sure. It's very possible I overlooked this.

I also have reserved in my mind the possibility of a faulty card or antenna. I'd like to exhaust every attempt before I arrive at this conclusion though. Thank you both for your thoughts. I'll post a follow up soon
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LVL 14

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by:comfortjeanius
ID: 39190696
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Ben Force earned 0 total points
ID: 39191476
All, I thank you for your time and suggestions with this issue. I was able to get my hands on another E6320. I check to make sure this one was running the same latest BIOS firmware and hardware. After confirming those details, I swapped my hard drive in to the new computer and it become quickly evident that the Bluetooth Card in the computer in question is bad.

In the new machine, I had no problems adding mice, phones, headphones and other bluetooth devices to it and had no issues. Thanks again for your time and help. I home some day I can return the favor!
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Author Closing Comment

by:Ben Force
ID: 39200651
Anticipated a bad device card in the computer however the suggestions given by my EE community members were very helpful. I appreciate EE and its community for the help!
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