Solved

Server 2008 VMs freeze during Hyper-V snapshot processing for backup

Posted on 2013-05-22
6
2,747 Views
Last Modified: 2014-11-12
We have a Server 2008 R2 Hyper-V host running a mix of Server 2008 and Server 2008 R2 guests.  When backing up from the host using either Windows Backup or Symantec Backup Exec 2012, the non-R2 guests seem to 'hang' during snapshot processing - they're completely unavailable for several minutes, then resume as if nothing happened.  This does not seem to happen on the R2 guests.  All Hyper-V Integration Services are installed on the guests.
0
Comment
Question by:mtxit
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 8

Expert Comment

by:jpgobert
ID: 39189007
0
 

Author Comment

by:mtxit
ID: 39190238
Yes we'd already done that (and I've now double-checked).  Vssadmin list writers shows the Microsoft Hyper-V VSS Writer as stable with no error.
0
 
LVL 8

Expert Comment

by:jpgobert
ID: 39191194
Are there any common events logged to the event logs in the VM's when this occurs?  Can you start a ping loop from your workstation to one of the VM's and see any packet loss when this "pause" occurs?

Just trying to determine if the OS is truly freezing or if you have something else at play here...
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 

Author Comment

by:mtxit
ID: 39191483
Nothing obvious in the event log, no.  I did some testing earlier with pings to and from the device - they drop for the entire period.  I also monitored the Hyper-V Management Console and observed that the affected VMs go to a state of 'Saving' and then 'Restoring' before coming back online, which suggests that for some reason VSS isn't being used to back these ones up?
0
 
LVL 8

Accepted Solution

by:
jpgobert earned 500 total points
ID: 39191498
Ok... have a look at the following links... one or more of the requirements for online backups aren't met... I'd review and check each one to make sure.

Why Hyper-v guests enter into a save state mode during the backup

Backing up and restoring virtual machines - MSDN

Altaro - Backing up and restoring virtual machines in Hyper-V
0
 

Author Closing Comment

by:mtxit
ID: 39193778
The requirement for the VM to use basic disks instead of dynamic wasn't something we knew about, and both problem servers are using basic disks.  Since it'll take a while to get those converted I'm happy to assume that this is the solution and close the question off, thanks very much.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A procedure for exporting installed hotfix details of remote computers using powershell
A safe way to clean winsxs folder from your windows server 2008 R2 editions
This tutorial will walk an individual through the steps necessary to configure their installation of BackupExec 2012 to use network shared disk space. Verify that the path to the shared storage is valid and that data can be written to that location:…
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question