Solved

IMAP client using Outlook 2010 now missing directories except Inbox

Posted on 2013-05-22
1
296 Views
Last Modified: 2013-06-10
Our hosted SmarterMail email server (Windows) was rebooted last night.  Suddenly we could not receive email.  The hosting company stated that the CLAM AV log was filling up the disk.  They removed the CLAM AV and now we can send and receive email.

The problem now it that I have one user who connects to the SMTP/POP server using IMAP and he has lost all of his email directories except the Inbox.  He has 2 PCs that he runs his email on. His desktop is on the network and this is the one that does not have the directories any longer.  His laptop has not yet been connected to the network and so it has not done a sync with the server so it still has the sub-directories and all the email inside them.

How can we get the directories back on the server without losing past emails (on the laptop) and the new emails (on the desktop) that have been received in since last night?

Any help would be most appreciated.
0
Comment
Question by:janmishkin
1 Comment
 
LVL 77

Accepted Solution

by:
arnold earned 500 total points
ID: 39190292
In an IMAP the data is on the server. If you are saying that the laptop that has not connected t the network still has access to the folders and the data within means that the configuration on this system is likely pop (where email messages are downloaded) versus IMAP.
In POP, the folders created are locally stored.

Check account settings on the email client where the data still exists.

Check the account folders on the server if possible.
0

Featured Post

Gigs: Get Your Project Delivered by an Expert

Select from freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

786 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question