<div>
<div class="content wysiwyg-content">
Our hosted SmarterMail email server (Windows) was rebooted last night. &nbsp;Suddenly we could not receive email. &nbsp;The hosting company stated that the CLAM AV log was filling up the disk. &nbsp;They removed the CLAM AV and now we can send and receive email.<br />
<br />
The problem now it that I have one user who connects to the SMTP/POP server using IMAP and he has lost all of his email directories except the Inbox. &nbsp;He has 2 PCs that he runs his email on. His desktop is on the network and this is the one that does not have the directories any longer. &nbsp;His laptop has not yet been connected to the network and so it has not done a sync with the server so it still has the sub-directories and all the email inside them.<br />
<br />
How can we get the directories back on the server without losing past emails (on the laptop) and the new emails (on the desktop) that have been received in since last night?<br />
<br />
Any help would be most appreciated.
</div>
</div>


Our hosted SmarterMail email server (Windows) was rebooted last night.  Suddenly we could not receive email.  The hosting company stated that the CLAM AV log was filling up the disk.  They removed the CLAM AV and now we can send and receive email.

The problem now it that I have one user who connects to the SMTP/POP server using IMAP and he has lost all of his email directories except the Inbox.  He has 2 PCs that he runs his email on. His desktop is on the network and this is the one that does not have the directories any longer.  His laptop has not yet been connected to the network and so it has not done a sync with the server so it still has the sub-directories and all the email inside them.

How can we get the directories back on the server without losing past emails (on the laptop) and the new emails (on the desktop) that have been received in since last night?

Any help would be most appreciated.

IMAP client using Outlook 2010 now missing directories except Inbox

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

Within Internet message handling services (MHS), a message transfer agent or mail transfer agent (MTA) or mail relay is software that transfers electronic mail messages from one computer to another using a client–server application architecture. A MTA implements both the client (sending) and server (receiving) portions of the Simple Mail Transfer Protocol (SMTP). The terms mail server, mail exchanger, and MX host may also refer to a computer performing the MTA function. The Domain Name System (DNS) associates a mail server to a domain with mail exchanger (MX) resource records containing the domain name of a host providing MTA services.

Email Servers

An email client, email reader or more formally mail user agent (MUA) is a computer program used to access and manage a user's email. A web application that provides message management, composition, and reception functions is sometimes also considered an email client, but more commonly referred to as webmail.