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IMAP client using Outlook 2010 now missing directories except Inbox

Posted on 2013-05-22
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Last Modified: 2013-06-10
Our hosted SmarterMail email server (Windows) was rebooted last night.  Suddenly we could not receive email.  The hosting company stated that the CLAM AV log was filling up the disk.  They removed the CLAM AV and now we can send and receive email.

The problem now it that I have one user who connects to the SMTP/POP server using IMAP and he has lost all of his email directories except the Inbox.  He has 2 PCs that he runs his email on. His desktop is on the network and this is the one that does not have the directories any longer.  His laptop has not yet been connected to the network and so it has not done a sync with the server so it still has the sub-directories and all the email inside them.

How can we get the directories back on the server without losing past emails (on the laptop) and the new emails (on the desktop) that have been received in since last night?

Any help would be most appreciated.
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Question by:janmishkin
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arnold earned 500 total points
ID: 39190292
In an IMAP the data is on the server. If you are saying that the laptop that has not connected t the network still has access to the folders and the data within means that the configuration on this system is likely pop (where email messages are downloaded) versus IMAP.
In POP, the folders created are locally stored.

Check account settings on the email client where the data still exists.

Check the account folders on the server if possible.
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