?
Solved

IMAP client using Outlook 2010 now missing directories except Inbox

Posted on 2013-05-22
1
Medium Priority
?
305 Views
Last Modified: 2013-06-10
Our hosted SmarterMail email server (Windows) was rebooted last night.  Suddenly we could not receive email.  The hosting company stated that the CLAM AV log was filling up the disk.  They removed the CLAM AV and now we can send and receive email.

The problem now it that I have one user who connects to the SMTP/POP server using IMAP and he has lost all of his email directories except the Inbox.  He has 2 PCs that he runs his email on. His desktop is on the network and this is the one that does not have the directories any longer.  His laptop has not yet been connected to the network and so it has not done a sync with the server so it still has the sub-directories and all the email inside them.

How can we get the directories back on the server without losing past emails (on the laptop) and the new emails (on the desktop) that have been received in since last night?

Any help would be most appreciated.
0
Comment
Question by:janmishkin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 79

Accepted Solution

by:
arnold earned 1000 total points
ID: 39190292
In an IMAP the data is on the server. If you are saying that the laptop that has not connected t the network still has access to the folders and the data within means that the configuration on this system is likely pop (where email messages are downloaded) versus IMAP.
In POP, the folders created are locally stored.

Check account settings on the email client where the data still exists.

Check the account folders on the server if possible.
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
Are you an Exchange administrator employed with an organization? And, have you encountered a corrupt Exchange database due to which you are not able to open its EDB file. This article will explain all the steps to repair corrupt Exchange database.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question