?
Solved

Word 2010 Slow to start up...

Posted on 2013-05-22
8
Medium Priority
?
516 Views
Last Modified: 2013-06-19
OS is Windows XP.  Word takes about 20 to 30 seconds to start.

When I run winword /a it takes 20 to 30 seconds too.
When I run winword /safe in starts instantly.

I can find no add-ins to disable (the list is empty). I've renamed the normal.dotm to normal.dotmOLD. No difference.

What's the clue in the difference between /a and /safe?

Thanks.
Dave
0
Comment
Question by:DaveWWW
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 18

Expert Comment

by:awawada
ID: 39189033
Will Office start after a clean boot?
http://www.youtube.com/watch?v=ntXinCnklrQ

/safe = Starts Word in Safe Mode.
/a      = Starts Word and prevents add-ins and global templates (including the Normal template) from being loaded automatically. The /a switch also locks the setting files.
0
 
LVL 14

Expert Comment

by:comfortjeanius
ID: 39189067
Try winword /r
0
 
LVL 4

Expert Comment

by:EddyvanOpdorp
ID: 39189128
what are the locations of the templates? is this a netwerk share? if so, change it to a local folder and see if this is the problem
0
What Is Blockchain Technology?

Blockchain is a technology that underpins the success of Bitcoin and other digital currencies, but it has uses far beyond finance. Learn how blockchain works and why it is proving disruptive to other areas of IT.

 

Author Comment

by:DaveWWW
ID: 39225772
Update:
Still a problem.  Will run instantly in Safe Mode, yet when I disable absolutely everything, including Microsoft's high-octane fix such as removing the Setup and Options, etc. folders in the registry, the slow startup persists.

Here's what I'm seeing: Normally, when you run Word 2010, A splash screen opens and it quickly displays everything it's doing in terms of loading addons.  Mine sits on the splash screen (think it says "starting"), lots of disk access, yet I have disabled absolutely everything, replaced the normal template, run Office repair, etc.

The one clue (?) is that csrss.exe CPU usage is very high (50-100%) during the startup phase.  20-30 seconds later Word starts up and all is fine.

Anyone experiencing this? Ideas?
David
0
 

Author Comment

by:DaveWWW
ID: 39226076
Sorry, I had tried those solutions already.  All unused printers were deleted, default printer was changed to a PDF printer, a PS printer etc.  I don't have a problem with slow opening of docs - I have a problem with Word itself opening slowly to a blank doc. I've deleted the template. No difference.
0
 

Accepted Solution

by:
DaveWWW earned 0 total points
ID: 39247271
Discovered the solution, and strangely I've never seen this reported anywhere online, and I suspect many folks may be having this problem and pulling their hair out!

The answer: The user in this case had just recently come across a CD set of over 8000 fonts (!) and decided to put every last one of them on their system.  It would appear that Word (and many Adobe programs for that matter) does some kind of font enumeration every time it starts up, causing the system to heave to a halt while it does so.

Removing all but the standard set of Windows fonts (there are a few ways to do this) completely solved the problem.

Thanks.
David
0
 

Author Closing Comment

by:DaveWWW
ID: 39258760
The problem was an extreme number of fonts (8500+) on the system.  This was discovered through my own investigation.
0

Featured Post

Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I was prompted to write this article after the recent World-Wide Ransomware outbreak. For years now, System Administrators around the world have used the excuse of "Waiting a Bit" before applying Security Patch Updates. This type of reasoning to me …
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…
Have you created a query with information for a calendar? ... and then, abra-cadabra, the calendar is done?! I am going to show you how to make that happen. Visualize your data!  ... really see it To use the code to create a calendar from a q…

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question