Outlook 2010 performance issue
Posted on 2013-05-22
One of the users is having intermittent Outlook performance issue, the Outlook takes a long time to populate recipients in To: , Cc: fields when composing new email (contacts from either Global address book or Personal Contacts). Sometimes, it takes long time to open emails, and attachments.
Other users are not experiencing the same issue. We are unable to re-produce the problem but it occurs quite a few times through out the day.
Outlook 2010 professional 32-bit installed on Windows 7 professional – 64bit
Exchange 2003, SP2
Troubleshooting steps taken so far as follows:
• Replaced computer
• Switched the computer network connection to a different network port on the switch
• No issues reported on the Exchange server, or anything related to this user mailbox
• No other 3rd party add-in installed in Outlook other than eDOCS Document management software which all users have installed
I really appreciate any help in resolving this issue.