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Blackberry 10 Update - No more mail

Posted on 2013-05-22
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Last Modified: 2013-06-26
Last weekend I upgraded to the most recent BB update on my BB 10. Now the exchange email is not working - error message relates to device not be able to find exchange server. Working fine before upgrade. Tried resetting all the mail configuration and completed a battery removal boot. Please help.
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Question by:Generator
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39189415
Can the device browse to OWA? That is always the first test to complete.
Ensure that when it does browse to OWA that you don't get SSL errors.

Simon.
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Author Comment

by:Generator
ID: 39189433
Yes - I can browse to the OWA with no SSL error.
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39190715
Do other devices work correctly?
Have you entered the settings manually rather than trying to allow Autodiscover to work?

Simon.
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Author Comment

by:Generator
ID: 39190788
I have deleted and re-entered the email configurations manually several times. This is the only BB that was updated to the latest OS version. The other ones work fine. Thanks.
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39194360
I have nothing else to suggest other than a reset of the device completely. You could call provider support and see if they can assist. It isn't something I have seen myself.

Simon.
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Author Comment

by:Generator
ID: 39206490
I tried setting up the account on my iPhone (5) with the same result - must be an Exchange issue.
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39209145
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Author Comment

by:Generator
ID: 39210804
I keep getting the same message on several users "Unable to Verify Account"
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Accepted Solution

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Simon Butler (Sembee) earned 2000 total points
ID: 39211112
That could point to an SSL certificate issue.
Are you using a commercial SSL certificate or self signed? If you browse to OWA from the device, do you get an SSL prompt?

Simon.
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Author Closing Comment

by:Generator
ID: 39278009
We obtained a SSL certificate for the Exchange Server and the BB connected properly. Thanks
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