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How to Remove Internet Security Virus

Posted on 2013-05-23
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Last Modified: 2013-11-22
Hi,
My customer is infected with this Internet Security 'Designed to Protect' malware as per some of these links:
http://forums.anvisoft.com/viewtopic-55-4866-0.html
http://www.remove-malware.info/removal-instructions/remove-internet-security-designed-to-protect-virus/
http://www.spywarehelpcenter.com/how-to-remove-internet-security-virus-removal/

My customer has McAfee consumer product Security Centre 11.6 - it did NOTHING.  It didn't detect when it was installed and also can't remove it.

The Malware calls itself 'Internet Security' and says that the PC is infected with W32/blaster.worm.

McAfee refused to provide a removal tool or help in any way .....without me stumping up even more cash for their 'Virus Removal Team'.

I don't trust a lot of the sites I found on Google with suggested 'fixes' - most of which involved downloading more programs.

So does anyone have a verified SAFE proven method of getting rid of this virus/malware ?

Infected machine is Windows 8.
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Question by:Michael Green
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8 Comments
 
LVL 22

Accepted Solution

by:
Haresh Nikumbh earned 500 total points
ID: 39190556
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LVL 31

Expert Comment

by:Scott C
ID: 39190643
If MalwareBytes doesn't get rid of it, you might consider backing up the data and doing a factory restore.

I've tried to remove things like this in the past and spent literally days running scan after scan after scan trying to get everything.

Ultimately the only 100% sure way to get rid of a virus is to start over from scratch.
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LVL 9

Expert Comment

by:VirastaR
ID: 39190722
Hi,

Try avast if none of the worked for you!

Check out the review @
http://www.pcmag.com/article2/0,2817,2416390,00.asp

http://www.avast.com/en-in/index
Try new Avast 8 - Free Antivirus and schedule a boot-time scan.

How to:Boot-Time Scan
Open Avast-Security-Antivirus-Scan Now-and select Boot Time scan-Schedule Now and choose best settings for you-Restart PC.

Hope that helps :)
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LVL 24

Expert Comment

by:aadih
ID: 39190747
Safe and quick method:  Try restoring your computer to an earlier time; and rescan your computer for virii using your antivirus program.
0
 
LVL 29

Expert Comment

by:Thomas Zucker-Scharff
ID: 39191942
System restore is your friend. Or better use a windows system image created using windows backup previous to this problem.
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LVL 9

Expert Comment

by:VirastaR
ID: 39195029
Hi

@ SGSMikeG - Try avast boot-time scan option once, if that doesn't help go for system restore as other experts suggested.

Its not going to harm by trying once.

I was able to successfully remove virus/Trojan/malware/exploit using this method.
0
 
LVL 29

Expert Comment

by:Thomas Zucker-Scharff
ID: 39195080
BTW, ScottCha is correct the only 100% sure method is to rebuild he machine/reinstall the OS after doing a DoD wipe with something like DBAN.  You should really do this every so often anyway just to keep hings clean and running smoothly.
0
 

Author Comment

by:Michael Green
ID: 39233848
Please note this thread on the McAfee site is related :

https://community.mcafee.com/thread/56794
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