Solved

How to Remove Internet Security Virus

Posted on 2013-05-23
8
639 Views
Last Modified: 2013-11-22
Hi,
My customer is infected with this Internet Security 'Designed to Protect' malware as per some of these links:
http://forums.anvisoft.com/viewtopic-55-4866-0.html
http://www.remove-malware.info/removal-instructions/remove-internet-security-designed-to-protect-virus/
http://www.spywarehelpcenter.com/how-to-remove-internet-security-virus-removal/

My customer has McAfee consumer product Security Centre 11.6 - it did NOTHING.  It didn't detect when it was installed and also can't remove it.

The Malware calls itself 'Internet Security' and says that the PC is infected with W32/blaster.worm.

McAfee refused to provide a removal tool or help in any way .....without me stumping up even more cash for their 'Virus Removal Team'.

I don't trust a lot of the sites I found on Google with suggested 'fixes' - most of which involved downloading more programs.

So does anyone have a verified SAFE proven method of getting rid of this virus/malware ?

Infected machine is Windows 8.
0
Comment
Question by:Michael Green
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 22

Accepted Solution

by:
Haresh Nikumbh earned 500 total points
ID: 39190556
0
 
LVL 30

Expert Comment

by:Scott C
ID: 39190643
If MalwareBytes doesn't get rid of it, you might consider backing up the data and doing a factory restore.

I've tried to remove things like this in the past and spent literally days running scan after scan after scan trying to get everything.

Ultimately the only 100% sure way to get rid of a virus is to start over from scratch.
0
 
LVL 9

Expert Comment

by:VirastaR
ID: 39190722
Hi,

Try avast if none of the worked for you!

Check out the review @
http://www.pcmag.com/article2/0,2817,2416390,00.asp

http://www.avast.com/en-in/index
Try new Avast 8 - Free Antivirus and schedule a boot-time scan.

How to:Boot-Time Scan
Open Avast-Security-Antivirus-Scan Now-and select Boot Time scan-Schedule Now and choose best settings for you-Restart PC.

Hope that helps :)
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 24

Expert Comment

by:aadih
ID: 39190747
Safe and quick method:  Try restoring your computer to an earlier time; and rescan your computer for virii using your antivirus program.
0
 
LVL 27

Expert Comment

by:Thomas Zucker-Scharff
ID: 39191942
System restore is your friend. Or better use a windows system image created using windows backup previous to this problem.
0
 
LVL 9

Expert Comment

by:VirastaR
ID: 39195029
Hi

@ SGSMikeG - Try avast boot-time scan option once, if that doesn't help go for system restore as other experts suggested.

Its not going to harm by trying once.

I was able to successfully remove virus/Trojan/malware/exploit using this method.
0
 
LVL 27

Expert Comment

by:Thomas Zucker-Scharff
ID: 39195080
BTW, ScottCha is correct the only 100% sure method is to rebuild he machine/reinstall the OS after doing a DoD wipe with something like DBAN.  You should really do this every so often anyway just to keep hings clean and running smoothly.
0
 

Author Comment

by:Michael Green
ID: 39233848
Please note this thread on the McAfee site is related :

https://community.mcafee.com/thread/56794
0

Featured Post

Secure Your Active Directory - April 20, 2017

Active Directory plays a critical role in your company’s IT infrastructure and keeping it secure in today’s hacker-infested world is a must.
Microsoft published 300+ pages of guidance, but who has the time, money, and resources to implement? Register now to find an easier way.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

AutoHotkey is an excellent, free, open source programming/scripting language for Windows. It started out as a keyboard/mouse macros product, but has expanded into a robust language. This article provides an introduction to it, with links to addition…
If you use NetMotion Mobility on your PC and plan to upgrade to Windows 10, it may not work unless you take these steps.
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

735 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question