Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

How to Remove Internet Security Virus

Posted on 2013-05-23
8
Medium Priority
?
665 Views
Last Modified: 2013-11-22
Hi,
My customer is infected with this Internet Security 'Designed to Protect' malware as per some of these links:
http://forums.anvisoft.com/viewtopic-55-4866-0.html
http://www.remove-malware.info/removal-instructions/remove-internet-security-designed-to-protect-virus/
http://www.spywarehelpcenter.com/how-to-remove-internet-security-virus-removal/

My customer has McAfee consumer product Security Centre 11.6 - it did NOTHING.  It didn't detect when it was installed and also can't remove it.

The Malware calls itself 'Internet Security' and says that the PC is infected with W32/blaster.worm.

McAfee refused to provide a removal tool or help in any way .....without me stumping up even more cash for their 'Virus Removal Team'.

I don't trust a lot of the sites I found on Google with suggested 'fixes' - most of which involved downloading more programs.

So does anyone have a verified SAFE proven method of getting rid of this virus/malware ?

Infected machine is Windows 8.
0
Comment
Question by:Michael Green
8 Comments
 
LVL 22

Accepted Solution

by:
Haresh Nikumbh earned 2000 total points
ID: 39190556
0
 
LVL 32

Expert Comment

by:Scott C
ID: 39190643
If MalwareBytes doesn't get rid of it, you might consider backing up the data and doing a factory restore.

I've tried to remove things like this in the past and spent literally days running scan after scan after scan trying to get everything.

Ultimately the only 100% sure way to get rid of a virus is to start over from scratch.
0
 
LVL 9

Expert Comment

by:VirastaR
ID: 39190722
Hi,

Try avast if none of the worked for you!

Check out the review @
http://www.pcmag.com/article2/0,2817,2416390,00.asp

http://www.avast.com/en-in/index
Try new Avast 8 - Free Antivirus and schedule a boot-time scan.

How to:Boot-Time Scan
Open Avast-Security-Antivirus-Scan Now-and select Boot Time scan-Schedule Now and choose best settings for you-Restart PC.

Hope that helps :)
0
Threat Trends for MSPs to Watch

See the findings.
Despite its humble beginnings, phishing has come a long way since those first crudely constructed emails. Today, phishing sites can appear and disappear in the length of a coffee break, and it takes more than a little know-how to keep your clients secure.

 
LVL 24

Expert Comment

by:aadih
ID: 39190747
Safe and quick method:  Try restoring your computer to an earlier time; and rescan your computer for virii using your antivirus program.
0
 
LVL 30

Expert Comment

by:Thomas Zucker-Scharff
ID: 39191942
System restore is your friend. Or better use a windows system image created using windows backup previous to this problem.
0
 
LVL 9

Expert Comment

by:VirastaR
ID: 39195029
Hi

@ SGSMikeG - Try avast boot-time scan option once, if that doesn't help go for system restore as other experts suggested.

Its not going to harm by trying once.

I was able to successfully remove virus/Trojan/malware/exploit using this method.
0
 
LVL 30

Expert Comment

by:Thomas Zucker-Scharff
ID: 39195080
BTW, ScottCha is correct the only 100% sure method is to rebuild he machine/reinstall the OS after doing a DoD wipe with something like DBAN.  You should really do this every so often anyway just to keep hings clean and running smoothly.
0
 

Author Comment

by:Michael Green
ID: 39233848
Please note this thread on the McAfee site is related :

https://community.mcafee.com/thread/56794
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ever wondered why Windows 8 and 10 don't seem to accept your GPO-based software deployment while Windows 7 does? Read on.
I'm a big fan of Windows' offline folder caching and have used it on my laptops for over a decade.  One thing I don't like about it, however, is how difficult Microsoft has made it for the cache to be moved out of the Windows folder.  Here's how to …
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

877 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question