Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

share point authentication popup

Posted on 2013-05-23
6
Medium Priority
?
458 Views
Last Modified: 2013-05-29
I have remote users trying to use our company sharepoint site.  They are not on our domain but they have access to our network.

When the user goes to say sharepoint.mycompany.com
they are presented with a screen that says login as different user so they login with
username: domain\username
password: password

it takes and loads the site but almost instantly it pops back up asking for authentication as if it is not storing the session cookie.

The user has to login at least 3 times or more for the authentication popup to go away.
What could be causing this because on our systems back at the home office which IS ON THE DOMAIN we do not have this issue.

I'm suspecting it is something to do with our firewall but I'm clueless as to what so please help!
0
Comment
Question by:bbimis
  • 4
6 Comments
 
LVL 4

Expert Comment

by:san_swa
ID: 39191298
What kind of Authentication you are using?
Which Sharepoint version and which OS version?
Any webparts configured on the home screen?
What happens if Authentication window is cancelled? Anything fails to load?
0
 

Author Comment

by:bbimis
ID: 39191469
I am using Active Directory Authentication
Running sharepoint 2010
Only have Microsoft Silverlight installed
If the authentication window is cancelled the it pops back up again when trying to navigate the page.

We are accessing the site on both windows xp and windows 7 machines
0
 
LVL 37

Expert Comment

by:Neil Russell
ID: 39193021
try adding  sharepoint.mycompany.com  or whatever your real site url is into IE Local Intranet site zone advanced settings SITES and make sure that the Zones security level is on as low as it will go. This is done on the remote users computers of course.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:bbimis
ID: 39194597
Okay I just tested here is where we are now.
When i load sharepoint.mycompany.com i am presented with
login screen constantly popping upif i hit cancel the page loads and then the popup comes up again.
if i hit cancel again it does the same thing.
I have to hit the cancel at least 3 to 5 times before it goes away.

I did as you stated and changed the internet zone to low on intranet and the site was already in the allowed section.

Thanks for your help!
0
 

Accepted Solution

by:
bbimis earned 0 total points
ID: 39195314
0
 

Author Closing Comment

by:bbimis
ID: 39203951
this will help anyone else having the issue
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

These days socially coordinated efforts have turned into a critical requirement for enterprises.
A while back, I ran into a situation where I was trying to use the calculated columns feature in SharePoint 2013 to do some simple math using values in two lists. Between certain data types not being accessible, and also with trying to make a one to…
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.

824 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question