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share point authentication popup

Posted on 2013-05-23
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Last Modified: 2013-05-29
I have remote users trying to use our company sharepoint site.  They are not on our domain but they have access to our network.

When the user goes to say sharepoint.mycompany.com
they are presented with a screen that says login as different user so they login with
username: domain\username
password: password

it takes and loads the site but almost instantly it pops back up asking for authentication as if it is not storing the session cookie.

The user has to login at least 3 times or more for the authentication popup to go away.
What could be causing this because on our systems back at the home office which IS ON THE DOMAIN we do not have this issue.

I'm suspecting it is something to do with our firewall but I'm clueless as to what so please help!
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Question by:bbimis
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6 Comments
 
LVL 4

Expert Comment

by:san_swa
ID: 39191298
What kind of Authentication you are using?
Which Sharepoint version and which OS version?
Any webparts configured on the home screen?
What happens if Authentication window is cancelled? Anything fails to load?
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Author Comment

by:bbimis
ID: 39191469
I am using Active Directory Authentication
Running sharepoint 2010
Only have Microsoft Silverlight installed
If the authentication window is cancelled the it pops back up again when trying to navigate the page.

We are accessing the site on both windows xp and windows 7 machines
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LVL 37

Expert Comment

by:Neil Russell
ID: 39193021
try adding  sharepoint.mycompany.com  or whatever your real site url is into IE Local Intranet site zone advanced settings SITES and make sure that the Zones security level is on as low as it will go. This is done on the remote users computers of course.
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Author Comment

by:bbimis
ID: 39194597
Okay I just tested here is where we are now.
When i load sharepoint.mycompany.com i am presented with
login screen constantly popping upif i hit cancel the page loads and then the popup comes up again.
if i hit cancel again it does the same thing.
I have to hit the cancel at least 3 to 5 times before it goes away.

I did as you stated and changed the internet zone to low on intranet and the site was already in the allowed section.

Thanks for your help!
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Accepted Solution

by:
bbimis earned 0 total points
ID: 39195314
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Author Closing Comment

by:bbimis
ID: 39203951
this will help anyone else having the issue
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