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Certain users have problems connecting to WPA2-Enterprise wireless

Posted on 2013-05-23
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Last Modified: 2013-12-27
We just had two new wirless networks put in where I work, Visitor and Colleague.  The Visitor WIFI has a password on it.  I enter the password and I can connect fine.  However my understanding it that the colleague WIFI is suppose to seamlessly log me in based on my network credientials.  That doesnt work.  I just keep getting a popup login box that says Network Authentication- Please enter user credentials.  My username is already prepopulated and there are asterisks in the password field also pre-populated- but it won't log me in.  If another member puts there credentials in the username and password field, it will connect...but my credentials don't work.   My credentials are good and my account is not locked out or anything like that.  Is there a setting in Active Directory that has to be enabled at the user level for this to work correctly?  I don't understand how someone elses credentials will work, but mine will not.  I am guessing based on that alone it has to be something with my user account and not the computer?  Help!

I should also mention that other members of my team have this working on their laptops (seamlessly log in to the colleague network) and we all have the same make/model laptops.
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Question by:snyperj
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Jakob Digranes earned 2000 total points
ID: 39191533
WPA2Enterprise wireless authenticate users based on either users usernames and passwords, or computers username and password. In some cases it might use certificates, but that's not the case with your setup

Since their accounts work, your probably missing some kind of group membership.
Compare your memnbership with a working user - or even better - log in to Radius server that wireless is authenticating against, most likeley a DC, if it is a 2003 Server look for Internet Authentication Server and if this is a 2008/2012 server look for Network Policy Server.
Open Policies and Network Policies and look for CONDITIONS and see what groups are set as to limit access to wireless.

If you are member of that group - look in Event Viewer - Custom Views - Server Roles - Network and remote access Server and look for an event where your login failed.... Just be aware that all events - even failed one - are marked as information in this log.
you can also look in Security Log for Failure Audit - which will give same events as the log above ...

last - you can make sure that the Dial In tab for your user in Active Directory is set to control through remote access policies, or allow and not Deny Access
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Author Closing Comment

by:snyperj
ID: 39191618
Thankfully, the problem WAS the last one you mentioned.  Thanks!
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