Exchange 2010 Samsung Tablets
Posted on 2013-05-23
Got a big problem with a hosted Exchange 2010 account and our company Samsung tablets. Two weeks ago we bought a hosted Exchange 2010 plan from Rackspace. We did this instead of replacing our onsite 2003 Exchange server.
The migration went fine except some of our mobile users are having problems. On most of the Android devices the exchange email accounts will frequently lose it's connection to the exchange server. A yellow bar will pop up and say "can't connect to server". This happens whether we are on cell service or our office wi-fi.
I've spent many hours on the phone with Rackspace and they can't explain what's happening even though they they re-created it on a test tablet. We're to the point that we've decided our model of tablets are not compatible with Exchange 2010.
We are using Samsung model sch-1800 with firmware version 2.3.5.
I can't get a straight answer from the internet or Rackspace about whether or not this version of Android has problems with Exchange 2010. We NEVER had this problem with our in-house Exchange 2003 server.
Can anyone offer any advice, help, or definitive information? Surely I'm not the only IT guy with these model of tablets and Exchange 2010.
I have also tested this on a brand new Samsung Galaxy SIII phone and didn't see the message. It's hard to sit there and stare at my phone waiting for a message to randomly pop up though.