VNE
asked on
Exchange 2010 Samsung Tablets
Hello all,
Got a big problem with a hosted Exchange 2010 account and our company Samsung tablets. Two weeks ago we bought a hosted Exchange 2010 plan from Rackspace. We did this instead of replacing our onsite 2003 Exchange server.
The migration went fine except some of our mobile users are having problems. On most of the Android devices the exchange email accounts will frequently lose it's connection to the exchange server. A yellow bar will pop up and say "can't connect to server". This happens whether we are on cell service or our office wi-fi.
I've spent many hours on the phone with Rackspace and they can't explain what's happening even though they they re-created it on a test tablet. We're to the point that we've decided our model of tablets are not compatible with Exchange 2010.
We are using Samsung model sch-1800 with firmware version 2.3.5.
I can't get a straight answer from the internet or Rackspace about whether or not this version of Android has problems with Exchange 2010. We NEVER had this problem with our in-house Exchange 2003 server.
Can anyone offer any advice, help, or definitive information? Surely I'm not the only IT guy with these model of tablets and Exchange 2010.
I have also tested this on a brand new Samsung Galaxy SIII phone and didn't see the message. It's hard to sit there and stare at my phone waiting for a message to randomly pop up though.
vne
Got a big problem with a hosted Exchange 2010 account and our company Samsung tablets. Two weeks ago we bought a hosted Exchange 2010 plan from Rackspace. We did this instead of replacing our onsite 2003 Exchange server.
The migration went fine except some of our mobile users are having problems. On most of the Android devices the exchange email accounts will frequently lose it's connection to the exchange server. A yellow bar will pop up and say "can't connect to server". This happens whether we are on cell service or our office wi-fi.
I've spent many hours on the phone with Rackspace and they can't explain what's happening even though they they re-created it on a test tablet. We're to the point that we've decided our model of tablets are not compatible with Exchange 2010.
We are using Samsung model sch-1800 with firmware version 2.3.5.
I can't get a straight answer from the internet or Rackspace about whether or not this version of Android has problems with Exchange 2010. We NEVER had this problem with our in-house Exchange 2003 server.
Can anyone offer any advice, help, or definitive information? Surely I'm not the only IT guy with these model of tablets and Exchange 2010.
I have also tested this on a brand new Samsung Galaxy SIII phone and didn't see the message. It's hard to sit there and stare at my phone waiting for a message to randomly pop up though.
vne
ASKER
I thought of rooting it but I've never done that and some of the tablets are still under a contract with Verizon. Also, I would be responsible if anything went wrong. I've got enough to do without worrying about "hacked" tablets running around that are under my care.
If they were my tablets I would do it. I can't do that to customer's property though.
If they were my tablets I would do it. I can't do that to customer's property though.
After googling around I found that a lot of people are using a program called Touchdown with exchange 2010 that seems to solve your problem. Its not free.
http://nitrodesk.com/touchdown/android/
http://nitrodesk.com/touchdown/android/
ASKER
Thanks Johnny,
I tried Touchdown and wasn't too impressed. I had to read the directions just to find out how to compose an email. Compared to the native Android email program it is very hard to use. I'm sure someone else will disagree as thats just my opinion. I couldn't imagine trying to train users how to use it.
Touchdown also showed the connection message. While the message was displayed I was able to surf the internet so I know it's not a wifi or cellular connection problem.
Is there anyone out there using a Samsung Tab first generation sch-i800 with Exchange 2010? There's got to be someone.........
I tried Touchdown and wasn't too impressed. I had to read the directions just to find out how to compose an email. Compared to the native Android email program it is very hard to use. I'm sure someone else will disagree as thats just my opinion. I couldn't imagine trying to train users how to use it.
Touchdown also showed the connection message. While the message was displayed I was able to surf the internet so I know it's not a wifi or cellular connection problem.
Is there anyone out there using a Samsung Tab first generation sch-i800 with Exchange 2010? There's got to be someone.........
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ASKER
Accepting my own comment just to close the question. The problem eventually cleared up on its own.
http://www.youtube.com/watch?v=WPXCTzChhSc