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error on dell poweredge 2950 server

Posted on 2013-05-23
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Last Modified: 2016-11-23
Good day,

In our staff server today I notice I was no longer connecting to the network and i couldn't print as well

I went and checked the server which is a dell power edge 2950 and i saw this error which is

e1422 cpu machine chk

and also I restarted the server and when i restarted it I saw this

why did the computer computer shut down unexpectedly?

the computer displayed a blue screen crash event

there was a comment with some codes....

the problem seems to be fixed now but i am still seeing the e1422 error thing showing on the front part of the server

how do i fix this problem???? is this very serious??? it seems to be fixed now
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Question by:slingingshot15
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by:BigPapaGotti
ID: 39191963
I've come across this before with these servers. I suggest you update the BIOS, BMC, Perc5 driver and Perc 5 firmware (should you have a RAID array). After you accomplish these updates reboot your server then hit CTRL+E at the appropriate time to clear the error that is logged there.

Here is a link that is specifying the same issue. I suggest you go to the Dell website to find the update links rather than following the links in the page below as they are likely outdated by now. Let us know how it goes. Please keep in mind that these updates do take some time to install so be patient!

http://en.community.dell.com/support-forums/servers/f/956/t/18371787.aspx
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Author Comment

by:slingingshot15
ID: 39191985
ok but if I want to clear it I can just hit the CTRL +E then it will be cleared???
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Expert Comment

by:BigPapaGotti
ID: 39194080
No once you hit Ctrl+E at the appropriate time it will bring you into the BMC. There will be a "System Event Log Menu" from there select the option to clear the logs.
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Author Comment

by:slingingshot15
ID: 39194107
ok well i am thinking about clearing it like that and then if the problem reoccurs then i will update the stuff as you said.....

btw is there any risk in updating the bios etc???

i mean right now everything is working and i am wondering if i do the updates if the server could possible be affected in any way and i could lose printing and internet etc.....

if those things happen teachers are going to complain......
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Expert Comment

by:BigPapaGotti
ID: 39194308
Nothing worse than complaining teachers :)

I think your plan of attack is just fine, clear the error and cross your fingers that it does not come back. If it does then apply the updates, clear the error and you should be in good shape.

There is some risk involved but that is only if the BIOS/firmware update is interrupted during the upgrade process (such as you pulling the power or the power going out) If you have backup batteries then I don't think you have anything to worry about. I've updated dozens of servers like we are describing and have yet to run into any problems. Some of the updates will take some time so be patient. They may seem like they are "hanging" but it just take a little longer than you would like. Also when the BIOS is updated it will backup your current version, flash the new version and read the new version to ensure everything is in working order so you should be just fine.

Please keep me posted.
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Author Comment

by:slingingshot15
ID: 39194330
ok just curious how do you update the bios etc....

is is just like downloading it and then installing it like a normal program by clicking next next next etc.....
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by:BigPapaGotti
ID: 39194876
Not exactly. There will be two options for you to perform this update. You can burn a CD or create a bootable floppy diskette or download the "Update Package for Microsoft Windows" The latter will be a stand-alone application that will apply and ensure that the update meets the specs of your server. If you are not familiar with updating the BIOS I would go with the Windows Standalone Package from Dell's website.

I recommend that before you install the update you ensure no users are connected to the server and that you close ALL running applications. You may even want to disconnect the server from the network just to be safe.
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by:BigPapaGotti
ID: 39210691
Any progress?
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Author Comment

by:slingingshot15
ID: 39211138
ok well that is the bios......what about the other 3 things....is it the same procedure
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BigPapaGotti earned 500 total points
ID: 39216267
When you go to Dell's Website to download these files it will give you instructions on how to install each of these updates as well as walk you through creating the installation media.
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Author Closing Comment

by:slingingshot15
ID: 39216281
thanks man
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