Exchange 2010 - Outlook Email 2007 Prints Too Many Copies
Posted on 2013-05-23
This is only happening to One user and only when he prints email messages, Word, Excel, Pictures etc prints fine, only one copy unless he changes it.
Scenario: Users pc is Win7 32 bit running Outlook 2007. When he opens an email and click File - Print, the "Number of Copies" to the left of the pop-up automatically starts climbing rapidly. If you hit the Print button, it prints out the number of copies it got up to just before you pressed the print button.
Initially, I rebuilt his profile on his local pc then opened up Outlook and got the same issue. Next, I uninstalled/re installed MS Office 2007 and got the same issue. I thought there was a virus on his pc so I got another hard drive, installed Win7 and Office 2007. Logged in with his cred's and everything worked normal. Played around with it for about 30-45 min's and couldn't duplicate the above issue. When I saw the user a couple of days later, he stated that it was doing the same thing. Now i'm thinking theres a problem with his profile on the exchange server. Has anyone ran into this and/or have a fix for it? Thanks.