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Exchange 2010 - Outlook Email 2007 Prints Too Many Copies

Posted on 2013-05-23
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Last Modified: 2013-05-23
This is only happening to One user and only when he prints email messages, Word, Excel, Pictures etc prints fine, only one copy unless he changes it.

Scenario: Users pc is Win7 32 bit running Outlook 2007. When he opens an email and click File - Print, the "Number of Copies" to the left of the pop-up automatically starts climbing rapidly. If you hit the Print button, it prints out the number of copies it got up to just before you pressed the print button.

Initially, I rebuilt his profile on his local pc then opened up Outlook and got the same  issue. Next, I uninstalled/re installed MS Office 2007 and got the same issue. I thought there was a virus on his pc so I got another hard drive, installed Win7 and Office 2007. Logged in with his cred's and everything worked normal. Played around with it for about 30-45 min's and couldn't duplicate the above issue. When I saw the user a couple of days later, he stated that it was doing the same thing. Now i'm thinking theres a problem with his profile on the exchange server. Has anyone ran into this and/or have a fix for it? Thanks.
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Question by:Calvin_Lemon
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Simon Butler (Sembee) earned 500 total points
ID: 39192522
Exchange has nothing to do with the printing of emails - that is exclusively a client issue.
My instinct is there is an issue with the keyboard.

Simon.
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Author Closing Comment

by:Calvin_Lemon
ID: 39192648
DUDE!!!! I'm gonna kiss ya! I'm not gay in any form but you just SAVED ME!!! I've been trying for to week to resolve that issue for the owner of this company that I work for. He's happy, I'm happy and you get the Genius Award of the Day!!!! That's why it worked for me for that 30-45 min's of toying around with it... because I was using my OWN keyboard and mouse and Not his Wireless one! THANKS AGAIN!!!!!! I'm shaking my head... I cant believe I didn't catch that.
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