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Office 2013 - Something went wrong

Posted on 2013-05-23
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Last Modified: 2014-04-25
For the last few months I've had a copy of Office 2013 on a Windows 7 machine running without incident.  Lately I started getting the error message of "Something went wrong - we couldn't start your program.  Please try again."

I have run both the online and local repair and as long as you don't reboot the computer, the programs run fine.  I have uninstalled the entire program using Microsoft's "Fixit" and reinstalled fresh, but I still experience this problem.

I would like to be able to reboot this machine without having to run a repair each time.  What can I try to do in an effort to fix this?
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Question by:MarshallIT
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LVL 4

Expert Comment

by:Shane Kahkola
ID: 39192686
This is not likely to be an "answer" to your question, but I'm hoping to get you on the right path to troubleshooting.
First: Have you tried to limit the programs that load at startup; like starting in safe mode to see if you wind-up with the same problem.  If not, there is a good chance you have a program conflicting.

Second: Have you verified that you have the latest service packs installed for Windows 7.  Sometimes that can hurt you; sometimes it helps.  But, unless you know of a specific reason not to, it would be a good idea to update the OS

Third:  At which point does this randomly happen?  Are you performing a specific task in one of the Office programs?  Are you getting the error when you start one of the programs?  When it happens, can you open any other Office program?

Fourth: Can you provide a screenshot of the error; and make a detailed note of what you were doing when it happened.

Fifth:  Have you looked at the Application and System event logs to see if there is a specific error occurring at the time?
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LVL 47

Expert Comment

by:apache09
ID: 39192688
Try opening it using
Start>Run>Outlook.exe /safe

See if this helps
If it does, its likely an Add-in may be causing the issue

We can then look in the registry at disabling the problem'
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Accepted Solution

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MarshallIT earned 0 total points
ID: 39211538
It turned out to be a bad hard drive and was replaced.
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Author Closing Comment

by:MarshallIT
ID: 39221503
This issue was caused by a hardware problem and there was no software fix.
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Expert Comment

by:eric55344
ID: 40022857
I am having the exact same problem on 4 separate machines. 3 are new - out of the box dells - one is an older HP. all are running windows 7 64 bit.
just to be safe, I ran drives scans etc, no errors found.
I've disabled antivirus (kaspersky) and no change. I've also tried installing office before any other programs just to rule out any conflicts - no change.
symptom is the same, install office 2013, runs fine until a system reboot, than we get the "something went wrong" message, a repair will work - until the next reboot.
I've uninstalled, reinstalled, and the same thing happens.
Should I open a new thread on this or??
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