Solved

Cisco AnyConnect VPN Won't Connect After Virus

Posted on 2013-05-23
1
755 Views
Last Modified: 2013-07-05
Hi Everyone,

I have a user who had a laptop with a virus. The virus not allowing him to open any applications, and was a rogue antivirus application which prompted the user to enter a key to unlock. Anyway I was able to remove the virus although I'm wondering if we still have some sort of registry issue becasue he cannot install Cisco's AnyConnect VPN client. I've confirmed the MSI package works on other identical machines.

I have attached a screenshot. Hoping there's a way to resolve this. Thanks!
anyconnectfailure.png
0
Comment
Question by:ttotus
1 Comment
 
LVL 61

Accepted Solution

by:
btan earned 500 total points
ID: 39194056
See if the below helps

http://www.cisco.com/en/US/products/ps8411/products_qanda_item09186a00809aec31.shtml#errmsgs

http://www.maas360.com/maasters/forums/laptop-management/show/59/problem-with-windows-installer-package-error-during-cisco-s-anyconnect-installation

. In this case, as revealed in the MSI log, the Virtual Adapter installer has failed. Therefore, you need to check whether this registry key is present or not: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce.

In addition, you can try one of these actions in order to resolve the issue:

Execute this command in order to perform a quiet installation of AnyConnect:

msiexec /quiet /norestart /i anyconnect.msi

Scan your registry for AnyConnect related bogus keys and remove them.
0

Featured Post

Do email signature updates give you a headache?

Constantly trying to correctly format email signatures? Spending all of your time at every user’s desk to make updates? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today!

Join & Write a Comment

A Bare Metal Image backup allows for the restore of an entire system to a similar or dissimilar hardware. They are highly useful for migrations and disaster recovery. Bare Metal Image backups support Full and Incremental backups. Differential backup…
In this article, I will show you HOW TO: Install VMware Tools for Windows on a VMware Windows virtual machine on a VMware vSphere Hypervisor 6.5 (ESXi 6.5) Host Server, using the VMware Host Client. The virtual machine has Windows Server 2016 instal…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

27 Experts available now in Live!

Get 1:1 Help Now