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Permissions Error w/ Full-Access Exchange Account

Posted on 2013-05-23
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Last Modified: 2013-10-30
We have a shared mailbox that other users send work requests to.  Our normal procedure for giving someone access is to go into Exchange 2007 Management Console, right-click the shared mailbox, and grant Full Access to the user that needs it.

We have an employee that needs access to it.  We have given her full access to it.  She can open up the mailbox but she cannot send from the account.  It gives her a "you do not have permission to send on behalf of the specified user."  Even if I grant her Send As permissions, it still doesn't work.

I have tried having her log into another computer with the same result.

We have several other employees that have the same permissions that work fine (without giving separate Send As permissions).
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Question by:tjking45
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Expert Comment

by:Julian123
ID: 39192829
Any chance she has an explicit deny set on the mailbox or database? And does she have permissions inheritance enabled on her AD user object? Here's how to check: http://thoughtsofanidlemind.wordpress.com/2010/10/08/ex2010-insufficient-access/ (article mentions Exchange but the permissions setting is the same).
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Author Comment

by:tjking45
ID: 39192962
No explicit deny and she does have inheritance enabled.  I did notice that 2 of the users did have separate Send As permissions set, so maybe that is required?  I won't be able to check until tomorrow when she gets in.
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tjking45 earned 0 total points
ID: 39601240
It did start working a day later.  I'm not sure why it took so long.
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Author Closing Comment

by:tjking45
ID: 39611038
I'm not sure why there was a problem.
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