Solved

Windows 7 SP1 service pack install stuck in loop

Posted on 2013-05-23
8
5,860 Views
Last Modified: 2013-05-23
HP DV6, Windows 7 Home Premium, SP1 is stuck in a loop of configuring, do not turn off your computer and gets into the 70's of percent at least, then I hear it restart (sound all goofed up by the way) and then it says "failure configuring service pack, reverting changes, do not turn off your computer."  Well and good, but I cannot get into computer to check on things like "was the AV turned off?" etc.  How can I get it to boot without automatically trying to install or uninstall?  then how can I get it to install properly?
Thanks,
Dave
0
Comment
Question by:captelcom
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
8 Comments
 
LVL 24

Expert Comment

by:aadih
ID: 39193186
Hit f8 when the computer restarts and get into safe mode.

(You could then just do a system restore, check things, and then, install the service pack.)
0
 

Author Comment

by:captelcom
ID: 39193209
I tried safe mode with networking, last thing it loaded was disk.sys then please wait, then it rebooted and started the cycle again. Will try again.  Is currently int "Failure configuring Service Pack
Reverting Changes
Do not turn off your computer.

Regardless of what it says can I just reboot it and try F8?  this stuff takes forever...
and then just starts the cycle again.

found this regarding some vista update issues, do you think it might be worth a try?

1. Insert your Vista Media into your dirve and boot from it.  (I have some windows 7 media)
2. Select "Repair your Computer" from the list.
3. Select "Command Prompt" from the recovery choices.
4. At the command prompt type C:
5. Type cd WindowsWinSxS
6. Type del pending.xml
7. Exit and reboot
0
 
LVL 24

Expert Comment

by:aadih
ID: 39193215
Try booting up in safe mode with command prompt.

Then try system restore (rstrui.exe at the command prompt).

Not sure of the Visa update thing.
0
Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

 

Author Comment

by:captelcom
ID: 39193246
ok, tried that,
Loading windows files, last loaded disk.sys... now please wait...
was able to log in...
only shows two restore points a windows update at 5/22
and a windows 7 sp1 at 5/21
went for the win 7 sp1 as it was the oldest.  I tried checking the box for show more but there were no more...
after it gets done doing the restore point business, it goes right back to reboot and " preparing to configure windows" do not turn off your computer business
0
 
LVL 24

Expert Comment

by:aadih
ID: 39193260
0
 

Author Comment

by:captelcom
ID: 39193263
tried getting back to command prompt safe mode.  Stuck in endless please wait... might try booting from a linux distro and deleting that file mentioned above...  my windows 7 disk said it was not the proper version to allow me to use the repair functions (was just looking for a command prompt..)
0
 
LVL 24

Accepted Solution

by:
aadih earned 500 total points
ID: 39193265
Great:

From the command prompt, delete the two files:

(1) del C:\Windows\WinSxS\cleanup.xml

(2) del C:\Windows\WinSxS\pending.xml
0
 

Author Comment

by:captelcom
ID: 39193293
got rid of the pending (you have to take ownership of it in order to change permission if booting from the drive it is working on) di not do the cleanup, but when it rebooted it ran the Failure configuring Service Pack
Reverting Changes
Do not turn off your computer. bit but only for a few minutes, then let me log into windows.
whew.  Now how do I get rid of every bit of pending updates so I can start fresh?
0

Featured Post

SuperAntiSpyware Licenses Discounted by 25% !

Exclusive offer to Experts Exchange Members!
Buy SuperAntiSpyware License(s) from us and save 25% on the regular purchase price.
- Includes Full SuperAntiSpyware Vendor Support Entitlements
- Your Subscription does not begin until you activate your license
- Buy for your friends

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question