Solved

Explorer.exe crash when entering specific folder on C:

Posted on 2013-05-24
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Last Modified: 2015-06-23
Explorer.exe is crashing as soon as I enter one specific folder on the drive C:

Have done sfc and chkdsk.
Have closed down all 3rd party autorun entrys.
This folder is critical and I can not delete it.

Here you can find the dumpfile: https://www.dropbox.com/s/14uup827r0062gl/Results_UNDERSYSTEM_2013-05-23_17.23.25.cab.zip


Here are some logs of the crashes:


Problem Event Name:      APPCRASH
Application Name:      Explorer.EXE
Application Version:      6.0.6002.18005
Application Timestamp:      49e02a1e
Fault Module Name:      StackHash_c3de
Fault Module Version:      6.0.6002.18541
Fault Module Timestamp:      4ec3e855
Exception Code:      c0000374
Exception Offset:      00000000000acb17
OS Version:      6.0.6002.2.2.0.16.7
Locale ID:      1053
Additional Information 1:      c3de
Additional Information 2:      26d324cb6ff084bd112c9df67598d3c9
Additional Information 3:      042d
Additional Information 4:      f4981cfd6da9b7d226f3808e3cddac93


Problem signature
Problem Event Name:      AutoVerifier
Application Name:      explorer.exe
Application Version:      6.0.6002.18005
Application Timestamp:      49e02a1e
Fault Module Name:      ntdll.dll
Fault Module Version:      6.0.6002.18541
Fault Module Timestamp:      4ec3e855
Exception Code:      80000003
Exception Offset:      00000000000461f0
Status Code:      60e
OS Version:      6.0.6002.2.2.0.16.7
Locale ID:      1053
Additional Information 1:      41ce
Additional Information 2:      b15be7fdd38d11d36107ca45fe59802d
Additional Information 3:      b659
Additional Information 4:      ff7bc5e0a23b4e1f3d18e9a820a894fe
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Question by:PeterPP
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21 Comments
 
LVL 3

Expert Comment

by:Chretien TALOM
ID: 39193600
Hi

Could you try this?

open windows explorer

Select Organize

Go to Folder and Search Option

Select View tab

Under Files and Folders select the check box Always show icons, never thumbnails

Click Ok.

Thanks
Chretien
0
 

Author Comment

by:PeterPP
ID: 39193611
Sorry this did not do it. Still crashing.

But I really appreciate you helping me out.
0
 
LVL 3

Expert Comment

by:Chretien TALOM
ID: 39193638
Hi,

I am sorry that did not work. Try out the below one

Method 1:

Perform a clean boot.
Note: If the computer is connected to a network, network policy settings may prevent you from following these steps. It is strongly recommend that you do not use the System Configuration utility to modify the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable. 1. Log on to the computer by using an account that has administrator rights.
2. Click Start, type "msconfig" in the Start Search box or Run command, and then press enter to start the System Configuration Utility. If you are prompted for an administrator password or for confirmation, type your password, or click continue.
3. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)
4. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.
5. Click ok, and then click restart.


Method 2:

1. Click start and type "regedit" on search bar (on RUN command)
2. Navigate to following key
HKLM\Software\Microsoft\SQMClient\Windows\DisabledSessions
3. Now delete all string key except default inside "Disabled Sessions"


Method 3:

1. Click start and type "gpedit.msc" search bar or on run command
2. Now navigate to
Computer Configuration -> Administrative Templates -> System -> Internet Communication Management, and then click Internet Communication settings
3. Locate "Turn off Windows Customer Experience Improvement Program", double click or right click to edit
4. Click on "Enable". Apply and ok, now close gpedit windows.

You may have more info here

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-explorerexe-keeps-crashing-ntdlldll/949c9965-f4d9-42e5-9828-b586588138e2

http://www.blogsdna.com/2137/fix-windows-installer-explorer-update-has-stopped-working-in-windows-7.htm

Thanks
Chretien
0
 
LVL 14

Expert Comment

by:Rob Miners
ID: 39193665
It could be caused by a mis-behaving shell extension. Try using ShellExView to disable all shell extensions that are displayed in a light shade of red and then, if the problem goes away, enable a few at a time until you find the culprit.

Another approach is to disable all non-Microsoft context menu handlers and then re-enable a few at a time.

http://www.nirsoft.net/utils/shexview.html
0
 

Author Comment

by:PeterPP
ID: 39193791
Thank you both for your suggestions.

Have now tried all your suggestions without any luck.

Performed a clean boot
Deleted all strings inside "Disabled Sessions"
Turned off Windows Customer Experience Improvement Program

Did try ShellExView before, without results.

Have had Microsoft to look in to it but they to have troubles finding out why this is happening. They will do a check on the dumps to but i am not sure they will find out what to do.
0
 
LVL 4

Expert Comment

by:EddyvanOpdorp
ID: 39194043
Can you access the content of the folder in the dos promt ?
If this works, copy the content in a dos promt to another folder and delete the current folder.
Is that an option ?
0
 
LVL 14

Expert Comment

by:Rob Miners
ID: 39195731
If you want the contents follow the above advice, then try these commands to see if the folder can be removed.

clear the attributes of the foldername
attrib -s -h c:\foldername

rd /s c:\foldername

Click the Start button.
In the Start Search box, type in cmd
Right click on the Command Prompt in the search results and select Run as Administrator.
Click OK or Yes to the UAC prompt.

dir/a /x /p to find the 8.3 file name

rename howtoe~1 "rename command"

dir/a /x /p again to check the 8.3 file name

rd /s rename~1

http://www.youtube.com/watch?v=pRSKHv20Usc
0
 

Author Comment

by:PeterPP
ID: 39198675
I am able to copy the folder/content to another folder but the problem is still there when trying to access the new folder in windows.
Probably there are some kind of currupt file that windows does not like when opening the folder.

I can access the folder in dos promt, and list all content with dir command.
0
 
LVL 14

Expert Comment

by:Rob Miners
ID: 39198825
Can you do a System Restore prior to having this problem?
0
 

Author Comment

by:PeterPP
ID: 39198843
No, we can not make a system restore as the problem has been there for months but not causing us any big problems and as of that we have not made any big efforts to correct it until now.
0
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Author Comment

by:PeterPP
ID: 39199284
Any more suggestions?
0
 

Author Comment

by:PeterPP
ID: 39199294
Another strange thing is that when the Microsoft Support try to make dumps of the error with their special tool, suddenly the folder opens without a crash of explorer.exe.

Did also try to open it in failsafe mode today without any luck.
0
 
LVL 14

Expert Comment

by:Rob Miners
ID: 39206884
Open a command window.

Click the Start button.
In the Start Search box, type in cmd
Right click on the Command Prompt in the search results and select Run as Administrator.
Click OK or Yes to the UAC prompt.

Click the Start button.
Press Ctrl + Shift, right-click on an empty area in the Start menu. You’ll see a menu with two options, select the Exit Explorer command.
 
Type the command line below.

rmdir /s c:\foldername

explorer.exe

eXample:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>cd\

C:\>rmdir /s c:\pictures
c:\pictures, Are you sure (Y/N)? y

C:\>explorer.exe

#ref
http://www.addictivetips.com/windows-tips/how-to-restart-explorer-exe-process-properly-in-windows-xp-and-vista/
0
 

Accepted Solution

by:
PeterPP earned 0 total points
ID: 39206907
Now I have got the problem sorted out by Microsoft Support Team.
The problem was a corrupt subfolder in the specific folder.

After deletion of this subfolder explorer read the parent folder without any Explorer.exe crash.
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LVL 14

Expert Comment

by:Rob Miners
ID: 39206940
Cool, your up and running :)
0
 

Author Comment

by:PeterPP
ID: 39206950
Yes, Thank you all for all the good input.
0
 
LVL 14

Expert Comment

by:Rob Miners
ID: 39243463
Forgot to ask !

How did you determine and delete the sub folder?
0
 

Author Comment

by:PeterPP
ID: 39278042
They found out what folder after examining the dump-files. But apparently it was not very easy to find, as it took several days to sort out.
0
 
LVL 14

Expert Comment

by:Rob Miners
ID: 39287622
OK thank you :)
0
 
LVL 34

Expert Comment

by:Seth Simmons
ID: 40845697
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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