Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Install patches & updates during reboot

Posted on 2013-05-24
6
Medium Priority
?
383 Views
Last Modified: 2013-06-03
We face an issue with patching a large, Windows based client computer environment.

I am not talking about Microsoft OS patches but patches of applications. The problem is that end users have administrative privileges to their machines (no way to change this as it's a contractual requirement) and install their own software beside the software managed by us. Regrettably the installation of self-installed applications is not controlled in anyway and often their applications make use of our applications and therefore block files/processes.

Example:
 - We manage the email application and should patch it
 - We are aware of some additional tools, accessing the email application, hence before patching starts we check if the email applications as well as the tools known to us are closed
 - Regrettably there are other, "end user managed" tools out there (e.g. a calendar sync tool for whatever mobile device) which are keeping files/processes of the email application open and make a straight forward patching of affected PCs impossible

I assume other companies have similar issues. How do you overcome those?

E.g. is there a reliable solution to install patches during reboot?
0
Comment
Question by:CPAB
  • 4
  • 2
6 Comments
 
LVL 13

Expert Comment

by:Alexios
ID: 39193954
Hello
Indeed the administrator privilege is an issue for the situation as you decribed it

Group policy is a good solution
0
 

Author Comment

by:CPAB
ID: 39196205
@Kostasp: thank, but what do you exactly mean with "group policy is a solution"? Preventing the customer to install apps? We are regrettably not allowed to do so...
0
 
LVL 13

Accepted Solution

by:
Alexios earned 1500 total points
ID: 39197893
No, I was referring just to your question

Group policy is a good solution... for applying patches
0
NEW Veeam Backup for Microsoft Office 365 1.5

With Office 365, it’s your data and your responsibility to protect it. NEW Veeam Backup for Microsoft Office 365 eliminates the risk of losing access to your Office 365 data.

 

Author Comment

by:CPAB
ID: 39210547
Ok, yes, that's an option.

Is somebody aware on how to realize something like this using Microsoft SCCM. We are currently patching using SCCM and have all processes and reports designed around this tool. Hence it would be nice if we could integrate such a "patch on reboot" solution into SCCM based patching...
0
 
LVL 13

Assisted Solution

by:Alexios
Alexios earned 1500 total points
ID: 39210742
Yes...
I think that you cannot configure that specific action with SCCM unfortunately
0
 
LVL 13

Expert Comment

by:Alexios
ID: 39215569
Glad to help
0

Featured Post

Free Backup Tool for VMware and Hyper-V

Restore full virtual machine or individual guest files from 19 common file systems directly from the backup file. Schedule VM backups with PowerShell scripts. Set desired time, lean back and let the script to notify you via email upon completion.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

It’s time for spooky stories and consuming way too much sugar, including the many treats we’ve whipped for you in the world of tech. Check it out!
Let's take a look into the basics of ransomware—how it spreads, how it can hurt us, and why a disaster recovery plan is important.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Is your data getting by on basic protection measures? In today’s climate of debilitating malware and ransomware—like WannaCry—that may not be enough. You need to establish more than basics, like a recovery plan that protects both data and endpoints.…

885 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question