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Install patches & updates during reboot

Posted on 2013-05-24
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Last Modified: 2013-06-03
We face an issue with patching a large, Windows based client computer environment.

I am not talking about Microsoft OS patches but patches of applications. The problem is that end users have administrative privileges to their machines (no way to change this as it's a contractual requirement) and install their own software beside the software managed by us. Regrettably the installation of self-installed applications is not controlled in anyway and often their applications make use of our applications and therefore block files/processes.

Example:
 - We manage the email application and should patch it
 - We are aware of some additional tools, accessing the email application, hence before patching starts we check if the email applications as well as the tools known to us are closed
 - Regrettably there are other, "end user managed" tools out there (e.g. a calendar sync tool for whatever mobile device) which are keeping files/processes of the email application open and make a straight forward patching of affected PCs impossible

I assume other companies have similar issues. How do you overcome those?

E.g. is there a reliable solution to install patches during reboot?
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Question by:CPAB
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Expert Comment

by:Alexios
ID: 39193954
Hello
Indeed the administrator privilege is an issue for the situation as you decribed it

Group policy is a good solution
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Author Comment

by:CPAB
ID: 39196205
@Kostasp: thank, but what do you exactly mean with "group policy is a solution"? Preventing the customer to install apps? We are regrettably not allowed to do so...
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Alexios earned 500 total points
ID: 39197893
No, I was referring just to your question

Group policy is a good solution... for applying patches
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Author Comment

by:CPAB
ID: 39210547
Ok, yes, that's an option.

Is somebody aware on how to realize something like this using Microsoft SCCM. We are currently patching using SCCM and have all processes and reports designed around this tool. Hence it would be nice if we could integrate such a "patch on reboot" solution into SCCM based patching...
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Assisted Solution

by:Alexios
Alexios earned 500 total points
ID: 39210742
Yes...
I think that you cannot configure that specific action with SCCM unfortunately
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Expert Comment

by:Alexios
ID: 39215569
Glad to help
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