Solved

owa and server 2008

Posted on 2013-05-24
14
347 Views
Last Modified: 2013-06-02
I am looking after a server 2008 running exchange 2007

Problem:
When I look at the OWA interface the inbox of user 1 has a different number of emails compared to the inbox of user 1 when they use outlook 2007 client.
As far as I know both interface access the same email store

Any ideas ?
 I have looked at all the settings for folder options, owa settings etc
0
Comment
Question by:doctorbill
  • 8
  • 4
  • 2
14 Comments
 
LVL 6

Assisted Solution

by:BurundiLapp
BurundiLapp earned 333 total points
ID: 39193933
Are there any filters applied to the view in the Outlook client?

Right click on one of the column headings. such as 'From', click 'View Settings' click on the 'Filter' button.
0
 

Author Comment

by:doctorbill
ID: 39193961
do you mean the owa web access or outlook client?

no filters are applied to outlook client
0
 
LVL 63

Assisted Solution

by:Simon Butler (Sembee)
Simon Butler (Sembee) earned 167 total points
ID: 39194008
Which one is higher?
OWA uses live information from the database, whereas Outlook can use cached information. A difference can usually be a sign that there is a problem with the OST file.

Simon.
0
Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

 

Author Comment

by:doctorbill
ID: 39194038
the outlook (ost) is much higher - 475 compared to owa 270
0
 
LVL 6

Assisted Solution

by:BurundiLapp
BurundiLapp earned 333 total points
ID: 39194052
is there a specific range of emails missing, either from a certain person or group , or is it a date range?
0
 

Author Comment

by:doctorbill
ID: 39194057
it is just random
0
 

Author Comment

by:doctorbill
ID: 39194098
one thing - everyone who logs onto this particular owa inbox (it is shared) sees the same number of (reduced) emails
0
 
LVL 6

Assisted Solution

by:BurundiLapp
BurundiLapp earned 333 total points
ID: 39194137
Is the Outlook Client (not the OWA client) in cached mode?

If so try creating a new Outlook profile to this account that isn't cached and see if the number of emails reflects what OWA sees.
0
 
LVL 6

Accepted Solution

by:
BurundiLapp earned 333 total points
ID: 39194162
Also, if you view the Mailbox properties in the Exchange Management Console, on the General tab it tell you how many items are in the account, presuming you have counted all the items in the various folders does this match the OWA count or the Outlook Client count?
0
 
LVL 63

Assisted Solution

by:Simon Butler (Sembee)
Simon Butler (Sembee) earned 167 total points
ID: 39194320
I would say that the OST file is wrong. Deletions probably haven't been synchronising back correctly. Does the OST file show wanted email messages or things that should have been deleted or moved?

Simon.
0
 

Author Comment

by:doctorbill
ID: 39194526
Some more information for all of you:

I have been told that various emails are mobeing ved in the outlook clients to new folders but these moves are not reflected in OWA, and if different users move files in the outlook client on their systems other users dont register these moves
0
 

Author Comment

by:doctorbill
ID: 39214474
I've requested that this question be closed as follows:

Accepted answer: 83 points for BurundiLapp's comment #a39194162
Assisted answer: 84 points for BurundiLapp's comment #a39193933
Assisted answer: 84 points for Sembee2's comment #a39194008
Assisted answer: 83 points for BurundiLapp's comment #a39194052
Assisted answer: 0 points for doctorbill's comment #a39194098
Assisted answer: 83 points for BurundiLapp's comment #a39194137
Assisted answer: 83 points for Sembee2's comment #a39194320

for the following reason:

in progress
0
 

Author Comment

by:doctorbill
ID: 39214475
I made a mistake including myself - I need to re-allocate points
0
 

Author Closing Comment

by:doctorbill
ID: 39214479
in progress
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A safe way to clean winsxs folder from your windows server 2008 R2 editions
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question