Link to home
Create AccountLog in
Avatar of Howzatt
Howzatt

asked on

Do I need to upgrade my XenApp licenses if I want to deploy in XA 6.5

I have been testing my new XA65 test farm with a trial license downloaded from Citrix. We currently have a XA5 farm in production. All of the XenApp licenses are running from the license server in the XA5 farm.

I logged onto Citrix.com and reallocated the XenApp (Enterprise) licenses to the new XA65 license server. I then cleared out the Trial license and imported the new license.

Problem is that now my license server isn't issuing licenses when sessions start. Every session is prompted with a message that it cannot contact the license server. I think that it can contact the license server fine, but the issue is the licenses may be wrong.

Before I reallocate my licenses from Citrix.com, do I need to first upgrade the licenses? There is a section for upgrading, but it does not explain it's purpose very well. I am unsure if it is for upgrading from previous XA versions to 6.5 or if it is to upgrade between XA & XD. I have a current subscription, so I am eligible to use XA65.

I have tried to contact Citrix technical support, however i am out of their office hours and unable to contact.
Avatar of Sekar Chinnakannu
Sekar Chinnakannu
Flag of Singapore image

Once you update the new license file did you updated the license server details in xenapp45 farm. Also how about xenapp65 farm server will those servers are good?
As i remembered you have to regenerated the license file and download from mycitrix in the citrix official web after your upgrade subscribtion procedure finished.
ASKER CERTIFIED SOLUTION
Avatar of Howzatt
Howzatt

Link to home
membership
Create an account to see this answer
Signing up is free. No credit card required.
Create Account
Avatar of Howzatt
Howzatt

ASKER

I answered my own question