Do I need to upgrade my XenApp licenses if I want to deploy in XA 6.5

Posted on 2013-05-24
Medium Priority
Last Modified: 2013-06-09
I have been testing my new XA65 test farm with a trial license downloaded from Citrix. We currently have a XA5 farm in production. All of the XenApp licenses are running from the license server in the XA5 farm.

I logged onto Citrix.com and reallocated the XenApp (Enterprise) licenses to the new XA65 license server. I then cleared out the Trial license and imported the new license.

Problem is that now my license server isn't issuing licenses when sessions start. Every session is prompted with a message that it cannot contact the license server. I think that it can contact the license server fine, but the issue is the licenses may be wrong.

Before I reallocate my licenses from Citrix.com, do I need to first upgrade the licenses? There is a section for upgrading, but it does not explain it's purpose very well. I am unsure if it is for upgrading from previous XA versions to 6.5 or if it is to upgrade between XA & XD. I have a current subscription, so I am eligible to use XA65.

I have tried to contact Citrix technical support, however i am out of their office hours and unable to contact.
Question by:Howzatt
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LVL 26

Expert Comment

by:Sekar Chinnakannu
ID: 39193988
Once you update the new license file did you updated the license server details in xenapp45 farm. Also how about xenapp65 farm server will those servers are good?

Expert Comment

ID: 39198408
As i remembered you have to regenerated the license file and download from mycitrix in the citrix official web after your upgrade subscribtion procedure finished.

Accepted Solution

Howzatt earned 0 total points
ID: 39198416
I found the issue. I had deleted the Startup license that the license server installed by default. I assume that once you delete this license, you can't re-import it.

I uninstalled, then reinstalled the license server, imported my XA65 license and it now works fine.

Author Closing Comment

ID: 39232772
I answered my own question

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