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UPS APC Symmetra LX error lights

Posted on 2013-05-24
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Last Modified: 2013-06-10
Hi there

We were called in to a building today to have a look at a UPS device connected to the servers. There was a company looking after all of the coms room but they have gone bankrupt. When we had a look it was an APC Symmetra LX. This is a lot bigger then the UPS devices that we would normally be looking at. So we are a bit out of our depth. So we took as many details and photos as we could and decided to contact EE.

Above the LX there is APC Service Bypass Panel with three settings on it. They are Bypass, Test & Normal. Seemingly about 6 months ago all the fuses on the board of the coms room blew and the UPS ran out as it was over the weekend. Ever since it has been stuck on the Bypass setting. The LCD control panel says there is a fault. I have included an image.

In this image you can see that that the unit is charged 100% but it is not putting out any power. It also says "Runtime: 11min". Does this mean that an error occurred 11 minutes after it was last switched on?

On the inside the are two Intellegence Modules. Once has a green and amber light. The other has a red and amber light. I presume that there is something wrong here. I have included an image.

In the main compartment of the unit there are power packs and fans. However these are uneven in number. There are 4 fans and three power packs. I have included an image.

So my questions are:

1. How can I detect what the actual error is?
2. Does either Intellegence Module need replacing?
3. Should every power pack have a corresponding fan?

Regards
CP-Errors.jpg
Fans-Power.jpg
IntellegenceModule.jpg
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Question by:doey
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David Johnson, CD, MVP earned 2000 total points
ID: 39196590
They are Bypass, Test & Normal.

Bypass does just that it bypass's the UPS.
Normal is power passes through UPS and the UPS acts as a HUGE surge suppressor.
How old are the batteries?

It could be switched to bypass .. right now all the UPS is doing is wasting space and electricity.
You have room for one  more module. that's why its an empty hole.

And yes the lower IPM needs to be replaced.. I'd contact your local APC representative or their website support for the best information.
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