Solved

Citrix Idle Timeout Setting

Posted on 2013-05-24
6
2,133 Views
Last Modified: 2013-06-12
Hi

In the past couple of weeks I have been trying to get it work right but all seems to be in vain.

We have Citrix users connecting via web and we have Web Interface server and two XEN servers.

The remote users are complaining that if they open a published application and comes back to their workstation after 2-3 hours , they find the opened application still operational while they web page has logged them off and they have to sign back on.

I have looked and checked every possible setting / parameter I can think off but they still get logged off.

I changed the Sessions Timeout , Idle Timeout , ICA Timeout and I can't figure out which setting will help ..

Please I need help .. urgent...

Thanks in Advance.
0
Comment
Question by:lomaree
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 19

Expert Comment

by:basraj
ID: 39195748
what is the version of your web interface?

This is for 5.1

http://stavchan.wordpress.com/2009/06/23/citrix-change-the-session-timeout-for-web-interface-5-1/

For older versions:

http://support.citrix.com/article/CTX103672

The above settings are for web interface time out. The settings that you're trying are for sessions.
0
 
LVL 1

Author Comment

by:lomaree
ID: 39196178
Web interface 5.4

I tired following the 5.1 link but the option of performance tab is not available in properties
0
 
LVL 19

Expert Comment

by:basraj
ID: 39196668
Open, Citrix web interface console. Click on the website  on the right side, you will find manage session preferences> you will see web session, where you can specify the timeout settings

more info:

http://support.citrix.com/proddocs/topic/web-interface-impington/wi-manage-session-preferences-gransden.html
0
Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

 
LVL 1

Author Comment

by:lomaree
ID: 39196829
Hi

This is where I had done it initially and it's set to 4 hours but it timeout earlier. I am banging my head at everything but I cannot figure out which setting is overriding it's value.

Could it be netscaler.......
0
 
LVL 19

Accepted Solution

by:
basraj earned 500 total points
ID: 39196901
I never knew u had a netscaler. Try the settings on ur netscaler:

http://blog.ntcrash.biz/2011/11/18/netscaler-access-gateway-session-timeout/
0
 
LVL 1

Author Comment

by:lomaree
ID: 39199410
Hi

I have made the changes and now will test it out.

Will update on it shortly.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Background Information Recently I have fixed file server permission issues for one of my client. The client has 1800 users and one Windows Server 2008 R2 domain joined file server with 12 TB of data, 250+ shared folders and the folder structure i…
OfficeMate Freezes on login or does not load after login credentials are input.
This tutorial will walk an individual through locating and launching the BEUtility application and how to execute it on the appropriate database. Log onto the server running the Backup Exec database. In a larger environment, this would generally be …
This tutorial will walk an individual through the steps necessary to configure their installation of BackupExec 2012 to use network shared disk space. Verify that the path to the shared storage is valid and that data can be written to that location:…

628 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question