Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

Public Folders

Posted on 2013-05-24
Last Modified: 2013-06-02
Hey guys

This is a really strange problem.  The customer created a new user on a SBS 2011 server and when this person logs in to their Outlook 2010 the Public Folders they dont show up as normal Public Folders (like everyone else in the company) but as a copy of their own mailbox.  Really strange. The title of the folder is Public Folders but everything on down is a copy of their own mailbox.

Any suggestions?  :-)
Question by:jonmenefee
  • 5
  • 2
LVL 12

Expert Comment

ID: 39195383
I'd delete and recreate the Outlook profile.

Do things look normal in Outlook Web App?
LVL 42

Expert Comment

ID: 39195430
I will go with Julian123 here. I guess you don't have any live meeting plugin.

Author Comment

ID: 39195584
Delete the profile on the computer or delete from server because I already deleted it from the PC that its having the issue (renamed the whole Outlook folder under the ....\local\microsoft folder)
Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.


Author Comment

ID: 39195590
I just checked the OWA and it looks good there, so its gotta be something on this damn PC.  ughh

Maybe I should reinstall Outlook?  I have no idea what they did :-(
LVL 12

Expert Comment

ID: 39195596
I'd recreate the Outlook profile first. If that fails, uninstall and reinstall office.

Author Comment

ID: 39195609
I found a sync issue and the sync issue said it was unable to connect to Public Folders database.

Here is the email (edited for privacy of course)

15:39:51 Downloading from server 'blah. blah blah"
15:39:54          1 item(s) changed read-state in offline folder
15:39:54          1 view(s)/form(s) added to offline folder
15:39:54              Could not connect to public folder server.
15:39:54              [8004011D-512-80040107-0]
15:39:54              The attempt to log on to Microsoft Exchange has failed.
15:39:54              Microsoft Exchange Information Store
15:39:54              For more information on this failure, click the URL below:

Accepted Solution

jonmenefee earned 0 total points
ID: 39201713
Well, I logged on as administrator on the PC, went into the profiles section and removed the users profile (not just outlook but everything) and when I logged back on as her it worked like a charm :-)

Author Closing Comment

ID: 39214076
No one else had the solution.  They all pointed to just removing the outlook profile but that didnt do any good.

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question