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Public Folders

Posted on 2013-05-24
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Last Modified: 2013-06-02
Hey guys

This is a really strange problem.  The customer created a new user on a SBS 2011 server and when this person logs in to their Outlook 2010 the Public Folders they dont show up as normal Public Folders (like everyone else in the company) but as a copy of their own mailbox.  Really strange. The title of the folder is Public Folders but everything on down is a copy of their own mailbox.

Any suggestions?  :-)
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Question by:jonmenefee
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LVL 12

Expert Comment

by:Julian123
ID: 39195383
I'd delete and recreate the Outlook profile.

Do things look normal in Outlook Web App?
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LVL 42

Expert Comment

by:Amit
ID: 39195430
I will go with Julian123 here. I guess you don't have any live meeting plugin.
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Author Comment

by:jonmenefee
ID: 39195584
Delete the profile on the computer or delete from server because I already deleted it from the PC that its having the issue (renamed the whole Outlook folder under the ....\local\microsoft folder)
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Author Comment

by:jonmenefee
ID: 39195590
I just checked the OWA and it looks good there, so its gotta be something on this damn PC.  ughh

Maybe I should reinstall Outlook?  I have no idea what they did :-(
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LVL 12

Expert Comment

by:Julian123
ID: 39195596
I'd recreate the Outlook profile first. If that fails, uninstall and reinstall office.
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Author Comment

by:jonmenefee
ID: 39195609
I found a sync issue and the sync issue said it was unable to connect to Public Folders database.

Here is the email (edited for privacy of course)

15:39:51 Downloading from server 'blah. blah blah"
15:39:54          1 item(s) changed read-state in offline folder
15:39:54          1 view(s)/form(s) added to offline folder
15:39:54              Could not connect to public folder server.
15:39:54              [8004011D-512-80040107-0]
15:39:54              The attempt to log on to Microsoft Exchange has failed.
15:39:54              Microsoft Exchange Information Store
15:39:54              For more information on this failure, click the URL below:
15:39:54
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Accepted Solution

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jonmenefee earned 0 total points
ID: 39201713
Well, I logged on as administrator on the PC, went into the profiles section and removed the users profile (not just outlook but everything) and when I logged back on as her it worked like a charm :-)
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Author Closing Comment

by:jonmenefee
ID: 39214076
No one else had the solution.  They all pointed to just removing the outlook profile but that didnt do any good.
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