Solved

HP Color laserjet 400 Printer prints blue shadow around text in PDF

Posted on 2013-05-24
10
1,004 Views
Last Modified: 2013-06-16
Hi - I have an HP color laserjet 400 that after changing the black toner yesterday, when I print in normal color mode, the text of the PDF file has a blue shadow around it, almost like a print on top of print. It ONLY seems to be happening in PDF files, Word docs are fine. If I go in and manually set it to "print in grayscale" it prints fine, but normal color mode, with a shadow. Without having to make the "print in grayscale" a printing default (because they also print in color) is there a way to correct this, or just make it print normally like a word doc?
0
Comment
Question by:hodgem
  • 4
  • 4
  • 2
10 Comments
 
LVL 51

Accepted Solution

by:
Joe Winograd, EE MVE earned 300 total points
Comment Utility
Your question topic includes Adobe Acrobat, so I assume that's how you're trying to print. A few ideas:

(1) In the Acrobat print dialog, click the Properties button and see if anything in there looks as if it might be the problem. Experiment with changing some settings.

(2) Also in the Acrobat print dialog, click the Advanced button and look at the Color Management section. Experiment with some settings in there that could be causing the problem.

(3) I'm not saying this is a permanent solution, but as a troubleshooting step, try printing from some other PDF readers/viewers. Four free ones worth trying are Adobe Reader, Foxit Reader, Nuance PDF Reader, and PDF-XChange Viewer:

http://get.adobe.com/reader/
http://www.foxitsoftware.com/downloads/
http://www.nuance.com/products/pdf-reader/index.htm
http://www.tracker-software.com/product/pdf-xchange-viewer

Do you have the same problem when printing with these other PDF readers/viewers? Regards, Joe
0
 
LVL 91

Assisted Solution

by:nobus
nobus earned 200 total points
Comment Utility
can you test it on another pc ?  that will show if the problem stems from pc or printer
0
 

Author Comment

by:hodgem
Comment Utility
I can make print correctly if i  change the default printer setting to print in grayscale. Then, it prints crystal clear, but as soon as i revert back to the normal (out of the box) settings, it prints with a blue shadow. This ONLY seemed to happen when I changed the black toner cartridge, but it doesent seem to be a problem with the cartridge itself, because like i mentioned, if i choose it to print grayscale, it prints fine. Keep in mind, this ONLY seems to be happeing with PDF files, if I print a word doc (without changing it to grayscale printing) it prints sharp and normal. I have tried other PDF readers like Foxit, same result.
0
 
LVL 91

Assisted Solution

by:nobus
nobus earned 200 total points
Comment Utility
if you can s till print from the old cartridge - you can test if it happens also with that one...
0
 

Author Comment

by:hodgem
Comment Utility
I have an update. When I first purchased this printer for the client, we purchased 2 of them, (HP color laserjet 400) and placed the other one in another office. To troubleshoot, I sent the same PDF file to the same printer model, different office, and the pdf file printed perfectly. On the printer that the pdf file prints perfect on, i put the toner cartridge from the "bad printer" in it, and it STILL printed perfectly, eliminating the toner as a problem. Now, the question is, I didnt have modify ANY settings, i used the default settings to print to the "good printer". Why would this happen? I'm using the exact same driver/software, just a different IP address.
0
Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

 
LVL 51

Assisted Solution

by:Joe Winograd, EE MVE
Joe Winograd, EE MVE earned 300 total points
Comment Utility
Are you using the same PC to print to both printers? If so, I'm stumped; if not, then maybe it's a font substitution issue. If there are different fonts on the two PCs and the font is a funky one, then maybe the font substitution used on one PC prints fine while the font on the other PC has the shadow. That would also explain why Word prints fine, since the font substitution is related to the PDF tools. For starters, try using the same PC to print to the "bad" printer. Regards, Joe
0
 

Author Comment

by:hodgem
Comment Utility
Thanks for responding. Yes, both PDF files were printed to both good/bad printers using the same computer. What I even did, to eliminate another possibility, is in the printer properties, i only changed the IP address/port thinking that if all the printer settings are the same, if it prints exactly the same as it does (bad-with shadow) on the first computer, then it may have something to do with the printer settings. Now that I've eliminated the toner/printer properties, one would think that it leads to an Adobe setting that is off. BUT, the fact that i used another PDF reader throws away THAT theory. Unless of course, Foxit PDF reader is using the same settings from Adobe Reader. Ugh.
0
 
LVL 51

Assisted Solution

by:Joe Winograd, EE MVE
Joe Winograd, EE MVE earned 300 total points
Comment Utility
Ugh is right! Unlikely that Adobe and Foxit are suffering from the same problem, but I suppose it's possible. To be (almost) certain, try a third product, PDF-XChange Viewer:
http://www.tracker-software.com/product/pdf-xchange-viewer

It's free and is one of the best, if not the best, of the free PDF readers/viewers.
0
 

Author Closing Comment

by:hodgem
Comment Utility
Seems the problem was resolved by removing all printer drivers and reinstalling them.
0
 
LVL 51

Expert Comment

by:Joe Winograd, EE MVE
Comment Utility
Ah, that's great news! Thanks for posting the solution. Regards, Joe
0

Featured Post

Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

One of the questions I get asked again and again is how to validate a field value in an AcroForm with a custom validation script. Adobe provided a lot of infrastructure to do that with just a simple script. Let’s take a look at how to do that wit…
The Adobe PDF proprietary file format is recognized as secure and formulated. But these PDF files are also prone to corruption and any external threat like virus attacks, improper storage can hit PDF file integrity.This type of damages can make cruc…
In this first video of the three-part Xpdf series, we introduce and describe Xpdf, a library containing nine command line utilities that perform various functions on PDF files. We show where the library is located and how to download it, discuss its…
Sometimes we receive PDF files that are in the wrong orientation. They may be sideways or even upside down. This most commonly happens with scanned or faxed documents. It is possible to rotate the view of these PDFs with the free Adobe Reader produc…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

6 Experts available now in Live!

Get 1:1 Help Now