Solved

Access 2013 - Problem E-Mailing Report

Posted on 2013-05-24
5
415 Views
Last Modified: 2013-06-30
Customer recently upgraded to Access 2013. We have a number of reports we mail to his clients. We open the report, e-mail using PDF attachment for the report.

This has worked all along in Access 2010, but in 2013, even though the report looks good in access and can be successfully saved as a PDF locally, the e-mail recipients only see the information in the Report header, none of the page info or report Details. The Detail section does contain a subreport.

Any thoughts or suggestions on this?

Thanks
0
Comment
Question by:RCMusic
  • 3
  • 2
5 Comments
 
LVL 77

Expert Comment

by:peter57r
ID: 39196199
Please post the code you are using to send the report.
0
 

Author Comment

by:RCMusic
ID: 39215051
No code.

Using the 'e-mail' button on the Print Preview Menu and selecting PDF as the attachment type.
0
 
LVL 77

Expert Comment

by:peter57r
ID: 39215435
Well based on what you have said, this doesn't sound like an Access problem. (and it isn't a problem here - I can send pdfs to myself OK)

To be sure, when you get the Outlook screen containing the attachment - before sending -then just double-click the pdf attachment and see what it looks like.

If the attachment looks OK at that point then the problem lies elsewhere - so then send the email to yourself - assuming you know that things work OK on your own machine and see what it looks like when it reaches you.
0
 

Accepted Solution

by:
RCMusic earned 0 total points
ID: 39275908
Found the issue. Customer had gotten Office 2013 as part of O365 trial, and trial expired. Functionality was reduced, including the ability to send from Access. Installed Office 2013 and things are working as expected.
0
 

Author Closing Comment

by:RCMusic
ID: 39287914
Found the problem and confirmed the solution. Delay in getting answer was delay in customer getting Office 2013 and installing it.
0

Featured Post

Courses: Start Training Online With Pros, Today

Brush up on the basics or master the advanced techniques required to earn essential industry certifications, with Courses. Enroll in a course and start learning today. Training topics range from Android App Dev to the Xen Virtualization Platform.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Experts-Exchange is a great place to come for help with solutions for your database issues, and many problems are resolved within minutes of being posted.  Others take a little more time and effort and often providing a sample database is very helpf…
In a multiple monitor setup, if you don't want to use AutoCenter to position your popup forms, you have a problem: where will they appear?  Sometimes you may have an additional problem: where the devil did they go?  If you last had a popup form open…
In Microsoft Access, learn different ways of passing a string value within a string argument. Also learn what a “Type Mis-match” error is about.
In Microsoft Access, learn how to use Dlookup and other domain aggregate functions and one method of specifying a string value within a string. Specify the first argument, which is the expression to be returned: Specify the second argument, which …

786 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question