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Access 2013 - Problem E-Mailing Report

Posted on 2013-05-24
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Last Modified: 2013-06-30
Customer recently upgraded to Access 2013. We have a number of reports we mail to his clients. We open the report, e-mail using PDF attachment for the report.

This has worked all along in Access 2010, but in 2013, even though the report looks good in access and can be successfully saved as a PDF locally, the e-mail recipients only see the information in the Report header, none of the page info or report Details. The Detail section does contain a subreport.

Any thoughts or suggestions on this?

Thanks
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Question by:RCMusic
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Expert Comment

by:peter57r
ID: 39196199
Please post the code you are using to send the report.
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Author Comment

by:RCMusic
ID: 39215051
No code.

Using the 'e-mail' button on the Print Preview Menu and selecting PDF as the attachment type.
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LVL 77

Expert Comment

by:peter57r
ID: 39215435
Well based on what you have said, this doesn't sound like an Access problem. (and it isn't a problem here - I can send pdfs to myself OK)

To be sure, when you get the Outlook screen containing the attachment - before sending -then just double-click the pdf attachment and see what it looks like.

If the attachment looks OK at that point then the problem lies elsewhere - so then send the email to yourself - assuming you know that things work OK on your own machine and see what it looks like when it reaches you.
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Accepted Solution

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RCMusic earned 0 total points
ID: 39275908
Found the issue. Customer had gotten Office 2013 as part of O365 trial, and trial expired. Functionality was reduced, including the ability to send from Access. Installed Office 2013 and things are working as expected.
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Author Closing Comment

by:RCMusic
ID: 39287914
Found the problem and confirmed the solution. Delay in getting answer was delay in customer getting Office 2013 and installing it.
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